What does Big Blue Swim School define as the 'Computer System' that franchisees must obtain and use?
Big_Blue_Swim_School Franchise · 2025 FDDAnswer from 2025 FDD Document
You agree to obtain and use the computer hardware and software, point-of-sale system, communications services and equipment, computer-related accessories, peripheral equipment, tablets, smart phones, web-based scheduling, reservation and payment systems, and other online and digital systems and Apps we periodically specify (the "Computer System"). You must use the Computer System to input and access information about your revenue and operations. You must maintain the Computer System's continuous operation. We will have continuous, unlimited access to all information maintained on the Computer System (excluding matters relating to labor relations and employment practices) and to the content of any BIG BLUE Swim School e-mail accounts we provide you.
We may periodically modify the Computer System's specifications and components. Our modification of Computer System specifications, and/or other technological developments or events, may require you to purchase, lease, or license new or modified computer hardware, software, peripherals, and other components and to obtain service and support for the Computer System. Although we cannot estimate the future costs of the Computer System or required service or support, you must incur the costs to obtain the computer hardware, software, peripherals, and other components comprising the Computer System (and additions and modifications) and required service or support. Within ninety (90) days after we deliver notice to you, you must obtain
the Computer System components we designate and ensure that your Computer System, as modified, is functioning properly.
Source: Item 22 — CONTRACTS (FDD pages 75–76)
What This Means (2025 FDD)
According to Big Blue Swim School's 2025 Franchise Disclosure Document, the Computer System that franchisees must obtain and use includes a comprehensive suite of technology. This system encompasses computer hardware and software, a point-of-sale system, communication services and equipment, computer-related accessories, peripheral equipment, tablets, smartphones, and web-based scheduling, reservation, and payment systems, along with any other online and digital systems and Apps that Big Blue Swim School may specify periodically.
Big Blue Swim School requires franchisees to use this Computer System to input and access information related to their revenue and operations, ensuring continuous operation of the system. The franchisor retains continuous, unlimited access to all information maintained within the Computer System, excluding data pertaining to labor relations and employment practices. This access allows Big Blue Swim School to monitor performance, ensure compliance, and provide support to franchisees.
It is important to note that Big Blue Swim School may modify the specifications and components of the Computer System periodically. Such modifications could require franchisees to purchase, lease, or license new or modified hardware, software, peripherals, and other components, as well as to obtain necessary service and support. Franchisees are responsible for incurring these costs and must ensure that their Computer Systems are updated and functioning properly within 90 days of receiving notice from Big Blue Swim School. This ensures that all franchisees are operating on the most current and supported technology platform.