Is Big Blue Swim School currently charging a Member Services Center Fee?
Big_Blue_Swim_School Franchise · 2025 FDDAnswer from 2025 FDD Document
| Type of Fee(1) | Amount(2) | Due Date | Remarks |
|---|---|---|---|
| Brand Fund Contributions | Up to 3% of School’s Gross Revenue(3) during each Calculation Period(4); we currently charge 2% of School’s weekly Gross Revenue | Due within certain number of days after end of each Calculation Period (4) | |
| Member Services Center Fee (“MSC Fee”) | Up to 2% of School’s Gross Revenue(3) during each Calculation Period(4); we currently do not charge this fee | Due within certain number of days after end of each Calculation Period (4) | We have the right, directly or through a |
| designated source (including an affiliate), to | |||
| develop, implement, operate, maintain, and | |||
| improve a member services center for th | |||
| benefit of all BIG BLUE Swim Schools and | |||
| which all BIG BLUE Swim Schools mus | |||
| use. The MSC might perform various services | |||
| for BIG BLUE Swim Schools and their | |||
| customers, including scheduling free tria | |||
| lessons and reserving lesson times for | |||
| helping resolve customer complaints and | |||
| concerns, and maintaining a customer | |||
| database that provides management reports to | |||
| franchisees. We currently do not operate an | |||
| MSC or charge this fee. |
Source: Item 6 — OTHER FEES (FDD pages 13–25)
What This Means (2025 FDD)
According to Big Blue Swim School's 2025 Franchise Disclosure Document, a Member Services Center Fee (MSC Fee) is not currently being charged. While Big Blue Swim School has the right to charge up to 2% of the school's gross revenue for this fee, they have not yet implemented it.
The MSC, if implemented, would provide services such as scheduling free trial lessons, reserving lesson times, resolving customer issues, and maintaining a customer database with management reports for franchisees. Big Blue Swim School retains the right to develop, operate, and improve this center for the benefit of all franchise locations, mandating its use by all franchisees should it be established.
For a prospective franchisee, this means there is no immediate obligation to pay this fee. However, it is important to note that Big Blue Swim School reserves the right to implement this fee in the future. Franchisees should be prepared for the possibility of this additional cost, which would be calculated as a percentage of their school's gross revenue. It would be prudent for potential franchisees to inquire about the conditions under which this fee might be implemented and how it would impact their overall profitability.