Does Big Blue Swim School acknowledge that access to the Software may be interrupted for maintenance?
Big_Blue_Swim_School Franchise · 2025 FDDAnswer from 2025 FDD Document
Licensee acknowledges and agrees that in order for Licensor to perform the maintenance services set forth herein, Licensor may be required from time to time to interrupt Licensee's ability to access the Software.
Source: Item 23 — RECEIPTS (FDD pages 76–278)
What This Means (2025 FDD)
According to the 2025 Big Blue Swim School FDD, Big Blue Swim School acknowledges that access to the software, LessonBuddy®, may be interrupted for maintenance. Specifically, Big Blue Swim School states that in order to perform maintenance services, they may be required to interrupt a franchisee's ability to access the software.
This is a fairly standard practice in the franchise industry, as software maintenance is essential for optimal performance and security. These interruptions should be temporary and ideally scheduled during off-peak hours to minimize disruption to the Big Blue Swim School franchisee's operations.
As a prospective franchisee, it would be prudent to inquire about the frequency and duration of these maintenance windows, as well as the procedures Big Blue Swim School has in place to minimize any potential negative impact on business operations. Understanding the support Big Blue Swim School provides during these interruptions is also important.