Does Big Blue Swim School have access to the information on the Computer System?
Big_Blue_Swim_School Franchise · 2025 FDDAnswer from 2025 FDD Document
your revenue and operations. The
Computer System must permit 24 hours per day, 7 days per week electronic communications between you and us, including access to the Internet and System Website. (Franchise Agreement – Section 7.E) There are no contractual limitations on our right to access the information on the Computer System (unrelated to your labor relations and employment practices). We have independent, unlimited access to the information the Computer System generates (and to the content of any BIG BLUE Swim School email accounts we provide you).
The Computer System currently includes at least 3 Apple iMac computers, 4 Apple iPad pros, 1 Apple iPad, 1 Apple MacBook laptop, 2 Konica Minolta printers, a designated point-ofsale hardware system for retail hard goods items (LESSONBuddy), 1 Ubiquiti Dream Machine Pro (Cloud Gateway), 1 Ubiquiti Standard 48 PoE (195W), and 1 to 3 Ubiquiti U6 Pro Wireless access points. The School's internet connection must be no less than 50Mbps Down/10 Mbps Up or a comparable internet package. The main software you will need is our LESSONBuddy software. The Computer System generates and stores various information, including revenue, transactions, consumer data, lesson data, instructor schedules, and marketing efforts and effectiveness. We estimate the computer and point-of-sale systems' cost to
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 37–51)
What This Means (2025 FDD)
According to the 2025 Big Blue Swim School FDD, Big Blue Swim School has independent, unlimited access to the information generated by the Computer System, as well as the content of any Big Blue Swim School email accounts provided to the franchisee. This access is not limited by any contractual agreements, except those related to the franchisee's labor relations and employment practices. The Computer System must also permit 24/7 electronic communications between the franchisee and Big Blue Swim School, including access to the Internet and System Website.
The Computer System includes hardware and software, point-of-sale systems, communication services, computer-related accessories, tablets, smartphones, and web-based scheduling, reservation, and payment systems. Franchisees are required to use this system to input and access information about their revenue and operations. The Computer System generates and stores various data, including revenue, transactions, consumer data, lesson data, instructor schedules, and marketing efforts and effectiveness. The estimated cost for the computer and point-of-sale systems ranges from $8,000 to $12,000.
Big Blue Swim School's access to this data allows them to monitor the performance of individual franchise locations and the overall system. This data can be used to identify trends, provide support, and ensure compliance with brand standards. For a franchisee, this means that Big Blue Swim School will have real-time visibility into their business operations, which could be beneficial in terms of receiving support and guidance, but also requires a high level of transparency and adherence to the franchisor's standards. Franchisees must also upgrade the Computer System and obtain necessary service and support as required by Big Blue Swim School, without any contractual limitations on the frequency and cost of this obligation.