Under what conditions can a Big Air Trampoline Park request additional on-site assistance?
Big_Air_Trampoline_Park Franchise · 2025 FDDAnswer from 2025 FDD Document
another location designated by us. We will also provide 2 to 3 people who will assist on-site with the opening for a minimum period of 7 days, at your Big Air Trampoline Facility when it opens for business. If you require or request additional on-site assistance beyond what is provided by us, you can request that we send a representative to provide further assistance to you. If we provide additional assistance at your request, we must agree in advance to the charges you will pay and the length of the visit. The cost of additional assistance will depend on your needs and the amount of assistance you desire. We may also require you to receive additional assistance if you are not meeting our requirements or if we determine, at our sole discretion, additional pre-opening or post-opening assistance is required or if we determine that it is necessary for us to provide additional assistance to you to keep the System competitive. Such additional assistance will be at your expense as described above. Our current published rate for additional assistance is $250 per day per person plus the cost of travel, meals, and room and board, but we reserve the right to adjust that rate per
Source: Item 6 — OTHER FEES (FDD pages 10–15)
What This Means (2025 FDD)
According to the 2025 Big Air Trampoline Park Franchise Disclosure Document, a franchisee can request additional on-site assistance beyond the initial support provided during the park's opening. Big Air Trampoline Park provides 2 to 3 people to assist on-site with the opening of the facility for a minimum of 7 days. If a franchisee feels they need more help, they can request that Big Air Trampoline Park send a representative to provide further assistance.
However, this additional assistance comes at a cost. The franchisee and Big Air Trampoline Park must agree in advance on the charges and the length of the visit. The cost depends on the franchisee's needs and the amount of assistance desired. The current published rate for additional assistance is $250 per day per person, plus the cost of travel, meals, and room and board. Big Air Trampoline Park retains the right to adjust this rate periodically in their Operations Manual.
Big Air Trampoline Park may also require a franchisee to receive additional assistance if they are not meeting the franchisor's requirements or if Big Air Trampoline Park determines, at its sole discretion, that additional pre-opening or post-opening assistance is required to keep the System competitive. The franchisee will bear the expense of this additional assistance, as described in the FDD. This means that a Big Air Trampoline Park franchisee should be prepared to potentially incur additional costs for on-site support, either at their own request or at the insistence of the franchisor, to ensure the park's successful operation and compliance with system standards.