What training must the Designated Business Manager for a Big Air Trampoline Park complete?
Big_Air_Trampoline_Park Franchise · 2025 FDDAnswer from 2025 FDD Document
If we believe you lack sufficient business experience, you must designate a Designated Business Manager to act as the operating manager for your Big Air Trampoline Business and/or directly supervise the operations of your obligations as a Multi-Unit Developer. The Designated Business Manager must attend and successfully complete the initial training program and must abide by the obligations in the Franchise Agreement and/or Multi-Unit Development Agreement and the Operations Manual. The Designated Business Manager must agree to assume your confidentiality and non-competition obligations (See Attachment B to the Franchise Agreement).
- (a) Prior to opening the Big Air Trampoline Business, Franchisee or Franchisee's Designated Business Manager must attend and successfully complete all initial programs at least 30 days prior to Franchisee's scheduled opening date.
During the Term, Franchisee and Franchisee's Designated Business Manager must comply with all ongoing training requirements set forth in the Operations Manual, which may be modified by Franchisor at any time.
(b) Franchisee or its Designated Business Manager must attend mandatory annual conferences at such locations as Franchisor may reasonably designate, and Franchisee will pay all salary and other expenses of each person attending, including any conference fees, travel expenses, meals, living expenses and personal expenses.
(f) Approximately 90 days prior to the Projected Opening Date set forth on Attachment A or Franchisee's receipt of all required licenses, permits, and certifications, whichever comes later, provide Franchisee, or if Franchisee is an entity, a person designated to manage the Big Air Trampoline Business ("Designated Business Manager") and two additional person, without extra charge, with an initial training program.
The initial training program shall be for seven calendar days in Ladera Ranch, California (or other location designated by Franchisor).
Franchisor reserves the right to deliver some or all of the training program in an online format.
The training program may include a discussion of the System, techniques, procedures, methods of training and operation, advertising, sales techniques, promotional ideas, marketing plans, customer relations, patron safety, instructions on quality standards and practical experience in the operation of a Big Air Trampoline Business.
The Operations Manual serves as our primary instructional material during our training program.
- 8.11 Franchisee shall at all times have sufficient computer skills to operate Franchisee's computer, understand how to utilize any software Franchisor requires to be used in the Big Air Trampoline Business, and to access email and the Internet.
If Franchisor determines that Franchisee requires additional computer training, Franchisor will notify Franchisee in writing regarding the nature of the additional training required, and Franchisee will have 90 days to complete such training at a local computer training school at Franchisee's sole cost and expense.
Franchisor reserves the right to designate the computer training school which Franchisee must attend.
At the end of the training program, Franchisee shall present a certificate reasonably acceptable to Franchisor establishing that Franchisee passed the training course.
Franchisee's failure to seek additional training or to pass the course shall constitute a default of this Agreement.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 40–41)
What This Means (2025 FDD)
According to Big Air Trampoline Park's 2025 Franchise Disclosure Document, if a franchisee is not an individual or lacks sufficient business experience, they must designate a Designated Business Manager. This manager is responsible for the Big Air Trampoline Park's operations. The Designated Business Manager must attend and successfully complete the initial training program. This training must be completed no later than 30 days before the grand opening. The initial training program is for seven calendar days in Ladera Ranch, California, or another location designated by Big Air Trampoline Park. Big Air Trampoline Park also reserves the right to deliver some or all of the training program in an online format.
The initial training program may include a discussion of the Big Air Trampoline Park system, techniques, procedures, methods of training and operation, advertising, sales techniques, promotional ideas, marketing plans, customer relations, patron safety, instructions on quality standards, and practical experience in the operation of a Big Air Trampoline Business. The Operations Manual serves as the primary instructional material during the training program.
During the term of the agreement, the Designated Business Manager must also comply with all ongoing training requirements as set forth in the Operations Manual, which Big Air Trampoline Park may modify at any time. Additionally, the Designated Business Manager must attend mandatory annual conferences at locations designated by Big Air Trampoline Park. The franchisee is responsible for covering all expenses related to the Designated Business Manager's participation in the initial and ongoing training programs, including travel, meals, personal expenses, and living expenses.
If Big Air Trampoline Park determines that the franchisee requires additional computer training, they will notify the franchisee in writing regarding the nature of the additional training required. The franchisee will then have 90 days to complete such training at a local computer training school at their sole cost and expense. Big Air Trampoline Park reserves the right to designate the computer training school that the franchisee must attend. At the end of the training program, the franchisee must present a certificate reasonably acceptable to Big Air Trampoline Park establishing that the franchisee passed the training course. Failure to seek additional training or to pass the course will constitute a default of the Franchise Agreement.