Does Big Air Trampoline Park provide training on how to handle crisis situations?
Big_Air_Trampoline_Park Franchise · 2025 FDDAnswer from 2025 FDD Document
The initial training program and other on-going training will be conducted by training personnel under the direction of Kevin Odekirk and Erin Davis. Mr. Odekirk has nearly 20 years' experience in conceiving, designing and managing training programs and other management tools. Mrs. Davis has been conducting employee training for over 20 years in the area of safety, operations, and compliance. We may change or substitute training personnel as necessary, and we may delegate our duties and share our responsibilities with regard to training. We do not require our training personnel or other employees who assist them to have a certain minimum amount of industry experience or training.
The Operations Manual serves as our primary instructional material during our training program.
We may present seminars, conventions or continuing development programs for the benefit of franchisees. Your attendance is encouraged at regional meetings and mandatory at the annual conventions. You must pay for any conference fee and your travel and living expenses incurred in attending any seminar.
We will also provide on-site, opening assistance, consisting of at least two to three persons, for a minimum period of seven days at your Big Air Trampoline Facility when it opens.
You shall be solely responsible for all employment decisions and functions of the Big Air Trampoline Facility, including, without limitation, those related to hiring, firing, training, establishing remuneration, compliance with wage and hour requirements, personnel policies, benefits, record keeping, supervision, and discipline of employees.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 26–34)
What This Means (2025 FDD)
Based on the 2025 Franchise Disclosure Document, it is not clear whether Big Air Trampoline Park provides specific training on how to handle crisis situations. While the FDD mentions training in safety and operations, it does not explicitly detail crisis management protocols. The initial training program lasts up to a week and is typically held at the Ladera Ranch, California location, but may be delivered online or at another location at Big Air Trampoline Park's discretion. Franchisees or their designated business manager must complete this training.
The Operations Manual serves as the primary instructional material during the training program. The FDD lists various topics covered in the daily operation of a Big Air Trampoline Park, such as operational checklists, opening and closing procedures, operating the Big Eats concession, food safety, inventory management, accounting procedures, POS systems, cashier procedures, court attendants, supervisors, reports, weekday and weekend shifts, rotation, main court operations, and safety rules. However, it does not specify whether crisis management is included in these topics.
Prospective franchisees should inquire with Big Air Trampoline Park about the specific content of the training program, including whether it covers crisis management and emergency response procedures. Understanding the extent of training provided in handling various crisis scenarios is crucial for ensuring the safety of customers and staff at the Big Air Trampoline Park facility.