How often must a Big Air Trampoline Park franchisee check their email account?

According to Big Air Trampoline Park's 2025 Franchise Disclosure Document, franchisees must maintain an active email account and check it at least once each day. This requirement ensures that franchisees stay informed of any updates, announcements, or urgent communications from Big Air Trampoline Park. If available, franchisees must also maintain an email account on the franchisor's proprietary database management and intranet system, and this account must also be checked daily.

This daily email check is a mandatory operational procedure, highlighting the importance of consistent communication between Big Air Trampoline Park and its franchisees. By requiring daily email checks, Big Air Trampoline Park aims to keep franchisees aligned with the brand's standards, ensuring that they are promptly aware of any changes to operational procedures, marketing strategies, or other critical information.

For a prospective franchisee, this requirement means incorporating a daily routine of checking and responding to emails from Big Air Trampoline Park. Failing to comply with this requirement could lead to missed opportunities or a lack of awareness regarding important updates, potentially impacting the franchisee's ability to effectively manage their Big Air Trampoline Park location. This also underscores the need for franchisees to have reliable internet access and computer skills, as outlined elsewhere in the FDD.