For how long will Big Air Trampoline Park provide on-site assistance at the opening of my franchise?
Big_Air_Trampoline_Park Franchise · 2025 FDDAnswer from 2025 FDD Document
another location designated by us. We will also provide 2 to 3 people who will assist on-site with the opening for a minimum period of 7 days, at your Big Air Trampoline Facility when it opens for business. If you require or request additional on-site assistance beyond what is provided by us, you can request that we send a representative to provide further assistance to you. If we provide additional assistance at your request, we must agree in advance to the charges you will pay and the length of the visit. The cost of additional assistance will depend on your needs and the amount of assistance you desire. We may also require you to receive additional assistance if you are not meeting our requirements or if we determine, at our sole discretion, additional pre-opening or post-opening assistance is required or if we determine that it is necessary for us to provide additional assistance to you to keep the System competitive. Such additional assistance will be at your expense as described above. Our current published rate for additional assistance is $250 per day per person plus the cost of travel, meals, and room and board, but we reserve the right to adjust that rate per
Source: Item 6 — OTHER FEES (FDD pages 10–15)
What This Means (2025 FDD)
According to Big Air Trampoline Park's 2025 Franchise Disclosure Document, as part of the franchise agreement, Big Air Trampoline Park will provide on-site assistance at your new location when it opens for a minimum of 7 days. This assistance will be provided by 2 to 3 people from Big Air Trampoline Park. This initial assistance is included and does not incur an additional charge.
If you require more support than the initial 7 days, you can request additional on-site assistance from Big Air Trampoline Park. The FDD specifies that Big Air Trampoline Park must agree in advance to the charges and the length of the visit for this additional support. The cost for this additional assistance is currently $250 per day per person, plus the cost of travel, meals, and lodging. However, Big Air Trampoline Park retains the right to adjust this rate periodically in their Operations Manual.
Big Air Trampoline Park may also require you to receive additional assistance if you are not meeting their requirements or if they determine that it is necessary to provide additional assistance to keep the System competitive. This additional assistance will also be at your expense, following the same rate structure of $250 per day per person plus expenses, unless otherwise adjusted in the Operations Manual.