Where can I find information about system maintenance for a Big Air Trampoline Park franchise?
Big_Air_Trampoline_Park Franchise · 2025 FDDAnswer from 2025 FDD Document
may change the designated suppliers periodically on written notice to you.
We estimate the cost of purchasing and licensing the Computer System will range from $20,000 to $85,000. You will also pay an installation fee for the Computer System. The installation fee is between $5,000 and $8,000 or prevailing market rate in your area. In addition, you must pay a monthly POS Licensing Fee in the amount of $1,200 per month and a Technology Support Fee for the Software of $300 per month ($3,600 annually). Currently, the first year Technology Support Fee is waived by the supplier (although the supplier may change this at any time). POS Licensing expenses are estimated at $14,400 per year. The estimated annual costs of required and optional maintenance, updates, upgrades and support contracts for the Computer System are $18,000 to $31,000. Other than as set forth in the agreements between you and our Software vendors, which you will sign prior to the date you open your Big Air Trampoline Business, we have no contractual obligation to provide you with support services, maintenance, repairs, upgrades, or updates.
You must also purchase and install a surveillance camera system for your building security. We may require you to purchase this system from a single approved vendor. Prices range from $47,000 to $60,000. It is possible to find retro fit solutions for your surveillance system for an upfront fee at this time of $40,000 with an annual cost of $3,500. Your surveillance system must always be in good working order and must cover all angles of your trampoline courts and the park (inside and out). Additionally, the system must contain 365 days of storage capacity. All recorded injuries must be downloaded and retained separately in our oper
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 26–34)
What This Means (2025 FDD)
According to the 2025 FDD, the estimated annual costs of required and optional maintenance, updates, upgrades, and support contracts for the Computer System for a Big Air Trampoline Park franchise range from $18,000 to $31,000. The FDD specifies that Big Air Trampoline Park has no contractual obligation to provide franchisees with support services, maintenance, repairs, upgrades, or updates, except as set forth in the agreements between the franchisee and the software vendors, which the franchisee will sign prior to opening their Big Air Trampoline Business.
The franchisee is responsible for protecting themselves from viruses, computer hackers, and other communications and computer-related problems and may not sue Big Air Trampoline Park for any harm caused by these issues. The franchisee must also purchase and install a surveillance camera system for building security, potentially from a single approved vendor. Prices for this system range from $47,000 to $60,000. Retrofit solutions may be available for an upfront fee of $40,000 with an annual cost of $3,500.
The surveillance system must always be in good working order, covering all angles of the trampoline courts and the park, both inside and out, with 365 days of storage capacity. All recorded injuries must be downloaded and retained separately in the operations software, and a copy of the video must be provided to Big Air Trampoline Park upon request. The Operations Manual also contains information, as shown in the Table of Contents, though the specific sections related to system maintenance are not detailed in this excerpt.