Can Big Air Trampoline Park contact a franchisee's customers, suppliers, and service providers?
Big_Air_Trampoline_Park Franchise · 2025 FDDAnswer from 2025 FDD Document
We have the right to inspect, copy and use all records with respect to the customers, suppliers, and other services providers of, and related in any way to your Big Air Trampoline Business. This includes, without limitation, all databases (whether in print, electronic, or other form), including, among other things, all names, addresses, phone numbers, e-mail addresses, and customer purchase records. We may use or transfer the records in any way we wish, both before and after any termination, expiration, repurchase, transfer or otherwise. We may contact any or all of your customers, suppliers, and other service providers for quality control, market research, and such other purposes, as we deem appropriate, at our sole discretion.
Source: Item 14 — PATENTS, COPYRIGHTS AND PROPRIETARY INFORMATION (FDD pages 39–40)
What This Means (2025 FDD)
According to Big Air Trampoline Park's 2025 Franchise Disclosure Document, Big Air Trampoline Park has the right to contact a franchisee's customers, suppliers, and service providers. Big Air Trampoline Park can inspect, copy, and use all records related to these contacts. This includes databases in any format, containing names, addresses, phone numbers, email addresses, and customer purchase records.
Big Air Trampoline Park may use or transfer these records as they wish, both during the franchise term and after its termination or transfer. They are permitted to contact these customers, suppliers, and service providers for purposes such as quality control and market research, as they deem appropriate.
This clause gives Big Air Trampoline Park significant control over customer and supplier relationships. A potential franchisee should consider the implications of Big Air Trampoline Park having access to and the right to use this information, especially after the franchise agreement ends. This is not uncommon in franchising, as franchisors often want to maintain brand consistency and gather market data across all locations. However, the extent of control and usage rights can vary, so it's important to understand the specific terms outlined in the Franchise Agreement.