What computer hardware and software is required by Big Air Trampoline Park before opening?
Big_Air_Trampoline_Park Franchise · 2025 FDDAnswer from 2025 FDD Document
ly sales and
royalty reporting may occur through mandatory software including the automatic draft via electronic transfer of Royalty Fees and National Marketing and Promotions Fees.
- 8.14 Franchisee shall at all times maintain an active email account and shall check the account at least once each day. If available, Franchisee shall maintain an email account on Franchisor's proprietary database management and intranet system. Franchisee must check Franchisee's email account at least once every day.
- 8.15 Franchisee may not open its Big Air Trampoline Business until: (1) Franchisor notifies Franchisee in writing that all of Franchisee's obligations have been fulfilled; (2) the initial training program has been completed to Franchisor's satisfaction; (3) all amounts due to Franchisor have been paid; (4) Franchisor has been furnished with copies of all insurance policies and certificates required by Section 12, or other documentation of insurance coverage and payment of premiums that Franchisor may request, in Franchisor's discretion; (5) Franchisee notifies Franchisor that all approvals and conditions set forth in this Agreement have been met; (6) Franchisee has obtained all necessary permits and licenses; (7) Franchisee has provided Franchisor with a fully executed copy of the Lease for Franchisee's Big Air Trampoline Facility negotiated in accordance with the terms of Section 8.3(b), and (8) Franchisee has ordered, received and installed all equipment, supplies, inventory, tools, products, uniforms and computer hardware and software required by Franchisor ("Computer System"). Franchisee shall begin operating the Big Air Trampoline Business immediately after Franchisor determines that the Big Air Trampoline Business is ready for opening.
- 8.16 In the operation of the Big Air Trampoline Business, Franchisee will receive "Customer Data." "Customer Data" is information, records, lists or data that contains "Personal Information." "Personal Information" includes information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, potential consumer, individual or household, as such term may be further defined or amended by applicable federal, state and local statutes, regulations, ordinances and requirements, including but not limited to, the California Consumer Privacy Act. Personal Information is collected, maintained or generated in the operation of the Big Air Trampoline Business, including through the use of a point of sale system.
Franchisee agrees, at its sole cost and expense, to at all times:
- (a) comply with the data protection, collection, maintenance and use requirements for Customer Data set out in the Operations Manual and this Franchise Agreement, including all policies, procedures and controls that Franchisor implements now or in the future;
- (b) comply with all applicable federal, state and local statutes, regulations, ordinances and requirements, including but not limited to, the California Consumer Privacy Act, relating to the data protection, collection, maintenance and use of Customer Data (collectively, "Privacy Laws");
Source: Item 23 — RECEIPT (FDD pages 53–255)
What This Means (2025 FDD)
According to Big Air Trampoline Park's 2025 Franchise Disclosure Document, franchisees must order, receive, and install all computer hardware and software required by the franchisor, referred to as the "Computer System," before opening their Big Air Trampoline Park business.
The FDD specifies that franchisees must purchase all hardware and software from suppliers designated or approved by Big Air Trampoline Park. These standards and specifications for the Computer System are detailed in the Operations Manual. Big Air Trampoline Park retains the right to change approved suppliers and require franchisees to discontinue using existing suppliers at any time.
Furthermore, franchisees are required to accept debit cards, credit cards, stored value gift cards, or other non-cash systems specified by Big Air Trampoline Park. Franchisees must acquire all necessary hardware and software for these systems at their own expense. Franchisees are also obligated to comply with the terms and pay fees, including a Point of Sale (POS) Licensing Fee of $1,200 per month and a Technology Support Fee of $300 per month, or other amounts determined by Big Air Trampoline Park, for any required software. These fees may be payable to software vendors or directly to Big Air Trampoline Park, as determined by the franchisor.
In practical terms, this means a prospective Big Air Trampoline Park franchisee needs to budget not only for the initial purchase and installation of the Computer System but also for ongoing monthly software licensing and support fees. They must also remain flexible and adaptable to changes in required hardware, software, and suppliers as directed by Big Air Trampoline Park. The franchisee should consult the Operations Manual and communicate with the franchisor to understand the full scope of these technology requirements and associated costs.