What computer hardware is currently required for a Big Air Trampoline Park franchise?
Big_Air_Trampoline_Park Franchise · 2025 FDDAnswer from 2025 FDD Document
may change the designated suppliers periodically on written notice to you.
We estimate the cost of purchasing and licensing the Computer System will range from $20,000 to $85,000. You will also pay an installation fee for the Computer System. The installation fee is between $5,000 and $8,000 or prevailing market rate in your area. In addition, you must pay a monthly POS Licensing Fee in the amount of $1,200 per month and a Technology Support Fee for the Software of $300 per month ($3,600 annually). Currently, the first year Technology Support Fee is waived by the supplier (although the supplier may change this at any time). POS Licensing expenses are estimated at $14,400 per year. The estimated annual costs of required and optional maintenance, updates, upgrades and support contracts for the Computer System are $18,000 to $31,000. Other than as set forth in the agreements between you and our Software vendors, which you will sign prior to the date you open your Big Air Trampoline Business, we have no contractual obligation to provide you with support services, maintenance, repairs, upgrades, or updates.
You must also purchase and install a surveillance camera system for your building security. We may require you to purchase this system from a single approved vendor. Prices range from $47,000 to $60,000. It is possible to find retro fit solutions for your surveillance system for an upfront fee at this time of $40,000 with an annual cost of $3,500. Your surveillance system must always be in good working order and must cover all angles of your trampoline courts and the park (inside and out). Additionally, the system must contain 365 days of storage capacity. All recorded injuries must be downloaded and retained separately in our operations software. A copy of the video must be provided to us at our request.
You must have sufficient computer skills to be able to operate your Computer System and to access e-mail and the Internet. You must have access to the Internet and maintain an email account that allows us to communicate with you on a regular basis. You must check your email account at least once every day.
We have the right to independently access your electronic information and data through our proprietary data management and intranet system, and to collect and use your electronic information and data in any manner we choose to promote the development of the System and the sale of franchises. The types of data generated by or stored in the Computer System include, customer information, sales information, and other financial and operations records, reports and data relating to your Big Air Trampoline Business. There is no contractual limitation on our right to receive or use information through our proprietary data management and intranet system.
You are solely responsible for protecting yourself from viruses, computer hackers, and other communications and computer-related problems, and you may not sue us
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 26–34)
What This Means (2025 FDD)
According to the 2025 FDD, Big Air Trampoline Park requires franchisees to purchase and license a Computer System, with costs ranging from $20,000 to $85,000, plus an installation fee between $5,000 and $8,000, or the prevailing market rate in the area. Franchisees also pay a monthly POS Licensing Fee of $1,200 and a monthly Technology Support Fee of $300 ($3,600 annually) for the software. The first year Technology Support Fee may be waived by the supplier. Annual costs for maintenance, updates, upgrades, and support contracts for the Computer System are estimated to be $18,000 to $31,000.
In addition to the core computer system, Big Air Trampoline Park franchisees must purchase and install a surveillance camera system for building security. This system may need to be purchased from an approved vendor, with prices ranging from $47,000 to $60,000. Retrofit solutions may be available for an upfront fee of $40,000 and an annual cost of $3,500. The surveillance system must be in good working order, cover all angles of the trampoline courts and the park (inside and out), and have 365 days of storage capacity. Recorded injuries must be downloaded and retained separately in the operations software, and a copy of the video must be provided to Big Air Trampoline Park upon request.
Furthermore, franchisees must have sufficient computer skills to operate the Computer System, access email, and use the Internet. They must have Internet access and maintain an email account for regular communication with Big Air Trampoline Park, checking it at least once daily. Big Air Trampoline Park has the right to access the franchisee's electronic information and data through its proprietary data management and intranet system. Franchisees are responsible for protecting themselves from viruses and computer hackers and cannot sue Big Air Trampoline Park for harm caused by these issues.