Does Big Air Trampoline Park have to agree in advance to the charges for additional on-site assistance?
Big_Air_Trampoline_Park Franchise · 2025 FDDAnswer from 2025 FDD Document
cility when it opens for business. If you require or request additional on-site assistance beyond what is provided by us, you can request that we send a representative to provide further assistance to you. If we provide additional assistance at your request, we must agree in advance to the charges you will pay and the length of the visit. The cost of additional assistance will depend on your needs and the amount of assistance you desire. We may also require you to receive additional assistance if you are not meeting our requirements or if we determine, at our sole discretion, additional pre-opening or post-opening assistance is required or if we determine that it is necessary for us to provide additional assistance to you to keep the System competitive. Such additional assistance will be at your expense as described above. Our current published rate for additional assistance is $250 per day per person plus the cost of travel, meals, and room and board, but we reserve the right to adjust that rate per
Source: Item 6 — OTHER FEES (FDD pages 10–15)
What This Means (2025 FDD)
According to Big Air Trampoline Park's 2025 Franchise Disclosure Document, if a franchisee requires or requests additional on-site assistance beyond the initial assistance provided during the opening, Big Air Trampoline Park must agree in advance to the charges the franchisee will pay and the length of the visit. This agreement is necessary before the additional assistance is provided.
The cost for this additional assistance depends on the franchisee's needs and the amount of assistance desired. The FDD specifies that the current published rate for additional assistance is $250 per day per person, in addition to covering the costs of travel, meals, and room and board for the Big Air Trampoline Park representatives. However, Big Air Trampoline Park retains the right to adjust this rate periodically in its Operations Manual.
Big Air Trampoline Park may also require a franchisee to receive additional assistance if the franchisee is not meeting the franchisor's requirements, or if Big Air Trampoline Park determines, at its sole discretion, that additional pre-opening or post-opening assistance is required to keep the System competitive. The franchisee will bear the expense for such additional assistance, calculated as described above. This means that while the franchisee must agree to the costs of voluntary additional support, Big Air Trampoline Park can mandate additional support at the franchisee's expense if deemed necessary for compliance or competitiveness.