Who must be trained by Bhc to operate a Bhc restaurant?
Bhc Franchise · 2025 FDDAnswer from 2025 FDD Document
so that they are substantially consistent with the then current Trade Dress or System requirements, and so that they can accommodate new BHC Products, if any. Franchisee must also bring Franchisee's Franchised BHC Restaurant and equipment, materials, and supplies into compliance with the standards then applicable to new BHC franchises.
- (g) When Franchisee signs the Renewal Franchise Agreement, Franchisee must pay Franchisor a "Renewal Fee" of $40,000.
6. TRAINING AND ASSISTANCE
6.1 Initial Training.
(a) It is critically important for Franchisee's General Manager and Principal Equity Operators to understand the Franchised Business and the System, and for Franchisee's General Manager and other key employees to have been trained how to operate the Franchised Business. Accordingly, Franchisor will provide to Franchisee's General Manager and at least one of Franchisee's Principal Equity Operators, an initial training program prior to the opening of the Franchised BHC Restaurant, which lasts for six (6) days (a number of days may vary depending on the Franchisee's experience and needs as determined by Franchisor in its sole discretion) ("Initial Training"), providing an orientation to the System and instructions on how to operate the Franchised Business. The fee for the Initial Training is $8,000 up to two (2) persons, excluding travel expenses ("Initial Training Fee"). Unless there are extenuating circumstances which, in Franchisor's reasonable determination, justify a delay (including Force Majeure), Franchisee's required trainees must attend the Initial Training offered by Franchisor. Franchisee may not open and operate Franchisee's Franchised BHC Restaurant until Franchisee's General Manager has satisfactorily completed Initial Training. Franchisee acknowledges and agrees only Franchisor may determine whether Franchisee's General Manager satisfactorily completes Initial Training.
- (b) The failure of Franchisee's General Manager to complete Initial Training to Franchisor's satisfaction will be grounds for termination of this Agreement; provided, however, before this Agreement is so terminated, Franchisee's General Manager who fails to successfully complete Initial Training will be offered the opportunity to retake Initial Training or Franchisee may send a replacement General Manager, approved by Franchisor, to the next available Initial Training program.
- (c) The Initial Training course will be structured to provide practical training in the implementation and operation of the Franchised Business and may include such topics as System procedures, standards, marketing and customer service techniques, reports, and equipment maintenance. Franchisor will determine the contents and manner of conducting the Initial Training.
- (d) The Franchisee is responsible for all transportation, daily allowances, and other costs and expenses for the Franchisor's trainer(s) to train the Franchisee's personnel at Franchised BHC Restaurant or such other location as designated by Franchisor.
6.2 Training and Assistance after Opening.
- (a) After Franchisee opens and begins operating the Franchised Business at the Franchised BHC Restaurant, Franchisor will provide Franchisee with telephone and e-mail assistance at Franchisee's request or otherwise as Franchisor deems necessary to instruct in all phases of the operation of the Franchised Business.
Source: Item 23 — Receipts (FDD pages 52–230)
What This Means (2025 FDD)
According to Bhc's 2025 Franchise Disclosure Document, several individuals are required to undergo training to operate a Bhc restaurant. For franchisees, the General Manager and at least one Principal Equity Operator must complete an initial training program. This initial training is crucial for understanding the franchised business and the Bhc system. Franchisees cannot open their Bhc restaurant until the General Manager has satisfactorily completed this initial training. Bhc retains the sole discretion to determine whether the General Manager has successfully completed the training.
Bhc also requires that only individuals trained by them or under their supervision have overall responsibility for the restaurant's operation. After opening, Bhc may require designated personnel to attend additional training courses, seminars, or conferences. This includes the General Manager, Principal Equity Operators, and other manager-level employees, if Bhc requests their attendance.
In the event of a transfer of franchise rights, the transferee's key personnel must be trained by Bhc as a condition of Bhc's consent to the transfer. The restaurant cannot be operated by the transferee until Bhc accepts the transferee in writing as qualified to operate the franchised business. The franchisee is responsible for all costs associated with training, including accommodation, transportation, meals, and daily allowances for Bhc's trainers.