What are the responsibilities of the 'General Manager' at a Bhc restaurant?
Bhc Franchise · 2025 FDDAnswer from 2025 FDD Document
- (a) At all times, and subject to applicable state law and regulations, Franchisee must be, or employ, a General Manager who will devote his or her entire time during normal business hours, as defined in the Operations Manual, to the management, operation, and development of the Franchised Business.
The General Manager must ensure that Franchisee fulfils its obligations to Franchisee's customers in a timely and professional manner and he or she may not engage in any other business requiring his or her active participation during normal business hours.
At least one Principal Equity Operator, with or through the General Manager, must participate personally in the direct operation of the Franchised BHC Restaurant.
Source: Item 23 — Receipts (FDD pages 52–230)
What This Means (2025 FDD)
According to Bhc's 2025 Franchise Disclosure Document, the General Manager is pivotal to the operation of a franchise. The General Manager must devote their entire time during normal business hours to the management, operation, and development of the Franchised Business. The specific hours are defined in Bhc's Operations Manual. The General Manager cannot engage in any other business during these hours.
The General Manager is responsible for ensuring that the franchisee meets its obligations to customers in a timely and professional manner. At least one Principal Equity Operator, along with or through the General Manager, must be actively involved in the direct operation of the Bhc restaurant.
Furthermore, the General Manager must successfully complete the Initial Training program. Failure to do so can be grounds for termination of the franchise agreement unless the General Manager retakes the training or is replaced with a Franchisor-approved manager who attends the training. This highlights the importance Bhc places on having a well-trained manager overseeing daily operations.