What are the responsibilities of the General Manager for a Bhc Master Franchise Business?
Bhc Franchise · 2025 FDDAnswer from 2025 FDD Document
The day-to-day operations of your Master Franchise Business and Master Franchise BHC Restaurant must be always managed by you or a full-time "General Manager" who has satisfactorily completed our training program. Your General Manager's responsibilities will be to (i) establish, implement and monitor food safety and quality policies, (ii) establish measurable food safety and quality objectives, (iii) ensure compliance with quality and food safety policies and procedures at all Master Franchise BHC Restaurants with the Development Area, and (iv) develop and implement business continuity policies. Your General Manager need not have an equity interest in the business but must agree in writing not to compete against us and to preserve confidential information to which they have access and not to compete with you, us, and other franchisees. We may regulate the form of agreement that you use and be a third-party beneficiary of that agreement with independent enforcement rights.
You are required to inform us immediately of a change of the General Manager of your business operation.
Source: Item 15 — Obligation to Participate in The Actual Operation of The Franchise Business (FDD pages 42–43)
What This Means (2025 FDD)
According to Bhc's 2025 Franchise Disclosure Document, the General Manager of a Master Franchise Business plays a crucial role in its operation. The General Manager must devote their entire time during normal business hours to the management, operation, and development of the franchised business. They are responsible for ensuring that the Master Franchisee meets its obligations to customers in a timely and professional manner and cannot engage in any other business during these hours. At least one Principal Equity Operator, along with or through the General Manager, must actively participate in the direct operation of the Master Franchise Business.
The General Manager's specific responsibilities include establishing, implementing, and monitoring food safety and quality policies, as well as setting measurable food safety and quality objectives. They must ensure compliance with these policies and procedures across all Master Franchise Bhc Restaurants within the Development Area. Additionally, the General Manager is tasked with developing and implementing business continuity policies to ensure the stability and resilience of the business.
The General Manager must satisfactorily complete Bhc's training program. The Master Franchisee is required to inform Bhc immediately of any changes in the General Manager position. The General Manager must agree in writing not to compete against Bhc and to preserve confidential information. Bhc may regulate the form of agreement used and be a third-party beneficiary with independent enforcement rights. The General Manager, along with the Master Franchisee, may be required to attend additional training courses, seminars, or conferences deemed relevant by Bhc for the operation of the franchised business.