What are the responsibilities of the General Manager at a Bhc franchise?
Bhc Franchise · 2025 FDDAnswer from 2025 FDD Document
t of the System but not on behalf of individual franchisees. Currently, there is no purchasing or distribution cooperative, but Franchisor reserves the right to create a cooperative and require Franchisee to participate. Franchisor may receive volume discounts for the System which Franchisor will pass through to the franchisees. Beyond these discounts, Franchisor do not provide material benefits to Franchisee because of Franchisee's use of approved suppliers.
8. OPERATION OF FRANCHISED BUSINESS
8.1 Operational Requirements.
- (a) At all times, and subject to applicable state law and regulations, Franchisee must be, or employ, a General Manager who will devote his or her entire time during normal business hours, as defined in the Operations Manual, to the management, operation, and development of the Franchised Business. The General Manager must ensure that Franchisee fulfils its obligations to Franchisee's customers in a timely and professional manner and he or she may not engage in any other business requiring his or her active participation during normal business hours. At least one Principal Equity Operator, with or through the General Manager, must participate personally in the direct operation of the Franchised BHC Restaurant.
Source: Item 23 — Receipts (FDD pages 52–230)
What This Means (2025 FDD)
According to Bhc's 2025 Franchise Disclosure Document, the General Manager is responsible for the daily management, operation, and development of the franchised business. The General Manager must devote their entire time during normal business hours to these duties, as defined in the Operations Manual. They must also ensure that the franchisee fulfills its obligations to customers in a timely and professional manner. The General Manager cannot engage in any other business that requires their active participation during normal business hours. At least one Principal Equity Operator, along with or through the General Manager, must participate personally in the direct operation of the Bhc restaurant.
Bhc requires the General Manager to complete Initial Training. If the General Manager fails to complete the Initial Training to Bhc's satisfaction, the franchise agreement may be terminated. However, the General Manager will be offered the opportunity to retake the Initial Training, or the franchisee may send a replacement General Manager, approved by Bhc, to the next available Initial Training program.
In practical terms, the General Manager is a crucial role for a Bhc franchise. They are responsible for the day-to-day operations and ensuring customer satisfaction. The General Manager's successful completion of the Initial Training is critical, as failure to do so can lead to termination of the franchise agreement. This highlights the importance Bhc places on having a well-trained and dedicated General Manager for each franchise location.