Is Bhc required to provide additional on-site training or assistance if requested by the franchisee?
Bhc Franchise · 2025 FDDAnswer from 2025 FDD Document
No additional training programs or refresher courses are required but may be provided by us. However, you can request additional on-site training or assistance at any time. We may provide this training or assistance at our option, but the MFA does not require us to do so.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, And Training (FDD pages 29–38)
What This Means (2025 FDD)
According to Bhc's 2025 Franchise Disclosure Document, while additional training programs or refresher courses may be provided, Bhc is not obligated to do so. However, a franchisee can request additional on-site training or assistance at any time. Bhc may provide this training or assistance at its option, but the Master Franchise Agreement (MFA) does not require them to do so.
This means that while Bhc provides initial training, there's no guarantee of further support beyond that. Franchisees need to be prepared to handle ongoing operational challenges independently or be ready to negotiate and potentially pay for additional assistance if Bhc agrees to provide it. This is a fairly common arrangement in franchising, where the initial training is comprehensive, but ongoing support can vary.
Prospective Bhc franchisees should consider this when evaluating the franchise opportunity. It's important to assess your own experience and capabilities in running a restaurant and managing a franchise. If you anticipate needing ongoing support, it would be wise to discuss the availability and cost of additional training and assistance with Bhc during the due diligence process.