What is the required method of communication for notifying Bhc of incidents at the Bhc Restaurant?
Bhc Franchise · 2025 FDDAnswer from 2025 FDD Document
) Franchisee must notify Franchisor in writing within 10 business days after Franchisee receives actual notice of the commencement of any investigation, action, suit, or other proceeding, or the issuance of any order, writ, injunction, award, or other decree of any court, agency, or other governmental authority that pertains to the Franchised BHC Restaurant or the Franchised Business, or that may adversely affect Franchisee's operations at the Franchised BHC Restaurant or Franchisee's ability to meet its obligations under this Agreement.
- (h) If anything occurs at the Franchised BHC Restaurant or in the Territory that causes or may cause harm or injury to retail customers or Franchisee's employees, or that may damage the System, Marks, or image or reputation of the Franchised Business or Franchisor or Franchisor's affiliates, Franchisee must immediately inform Franchisor's designated contact person by telephone, e-mail, text, or other electronic messaging medium authorized by Franchisor for this purpose. Franchisee must cooperate fully with Franchisor in any response to an incident described in this section 8.1(h).
Source: Item 23 — Receipts (FDD pages 52–230)
What This Means (2025 FDD)
According to Bhc's 2025 Franchise Disclosure Document, if an event occurs at the BHC Restaurant or in the designated territory that results in, or has the potential to result in, harm or injury to customers or employees, or that may cause damage to the System, Marks, or the reputation of Bhc, the franchisee must immediately inform Bhc's designated contact person.
The acceptable methods of communication for this immediate notification are telephone, e-mail, text, or other electronic messaging medium authorized by Bhc for this specific purpose. This immediate notification allows Bhc to promptly respond to the incident and take necessary actions to mitigate any potential damage or harm.
Furthermore, the franchisee is obligated to fully cooperate with Bhc in any response to such an incident. This cooperation ensures that Bhc and the franchisee work together effectively to address the situation and protect the interests of all parties involved. Franchisees must also notify Bhc in writing within 10 business days after receiving actual notice of the commencement of any investigation, action, suit, or other proceeding, or the issuance of any order, writ, injunction, award, or other decree of any court, agency, or other governmental authority that pertains to the BHC Restaurant or the Franchised Business, or that may adversely affect Franchisee's operations.