Who owns the information on the Computer System, including customer data, for a Bhc franchise?

According to Bhc's 2025 Franchise Disclosure Document, the franchisor owns all information on the Computer System, including customer data and contact information. The franchisee consents to Bhc using this information in any way it sees fit, subject to privacy laws and policies. This includes marketing other products and services not specifically authorized by Bhc.

This means that as a Bhc franchisee, you will not have ownership or control over the customer data generated by your franchise. Bhc retains the right to use this data for its own purposes, including marketing and business development. While Bhc is subject to privacy laws, franchisees should be aware that they cannot prevent Bhc from accessing and utilizing customer information.

This is a fairly common practice in franchising, as franchisors often want to maintain control over customer data to ensure brand consistency and to support marketing efforts across the entire franchise system. However, prospective franchisees should consider the implications of not owning their customer data, particularly in terms of building local customer relationships and implementing their own marketing strategies. Franchisees should inquire about the specific privacy policies in place to protect customer data and how Bhc intends to use the information collected.