After opening a Bhc restaurant, can Bhc require franchisees to send personnel to additional training courses?
Bhc Franchise · 2025 FDDAnswer from 2025 FDD Document
er Franchisee opens and begins operating the Franchised Business at the Franchised BHC Restaurant, Franchisor will provide Franchisee with telephone and e-mail assistance at Franchisee's request or otherwise as Franchisor deems necessary to instruct in all phases of the operation of the Franchised Business. Franchisor's representatives may visit Franchisee's Franchised BHC Restaurant from time to time, but the frequency and duration of any such visits by Franchisor's representatives is in Franchisor's sole discretion.
- (b) After Franchisee opens and begins operating the Franchised Business at the Franchised BHC Restaurant, and upon reasonable notice, Franchisor may require attendance of Franchisee's designated personnel at training courses, seminars, conferences, or other programs other than Initial Training or mandatory meetings that Franchisor deem to be relevant or appropriate to the operation of the Franchised Business. Franchisee specifically agrees that only persons trained by Franchisor or under Franchisor's supervision will have overall responsibility for the operation of the Franchised BHC Restaurant and Franchised Business, and that Franchisee will send its General Manager, Principal Equity Operators, and other manager-level employees to Franchisor for additional training if Franchisor requests this. Franchisee shall be responsible for all accommodation, transportation, meals, daily allowances, and other costs and expenses for the Franchisor's trainer(s) to train the Franchisee's personnel at Franchised BHC Restaurant or such other location as designated by Franchisor in connection with such additional trainings.
Source: Item 23 — Receipts (FDD pages 52–230)
What This Means (2025 FDD)
According to Bhc's 2025 Franchise Disclosure Document, after a franchisee begins operating their Bhc restaurant, Bhc may require designated personnel to attend additional training courses, seminars, conferences, or other programs. Bhc will provide reasonable notice to the franchisee before requiring such attendance. These additional programs exclude initial training or mandatory meetings and must be deemed relevant or appropriate to the operation of the franchised business by Bhc.
The franchisee specifically agrees that only individuals trained by Bhc or under its supervision will have overall responsibility for the restaurant's operation. If Bhc requests, the franchisee must send its General Manager, Principal Equity Operators, and other manager-level employees for additional training.
The franchisee is responsible for all costs associated with these additional trainings, including accommodation, transportation, meals, daily allowances, and other expenses for Bhc's trainers to train the franchisee's personnel, whether at the franchised location or another designated by Bhc. All individuals attending post-opening training, conferences, or meetings on the franchisee's behalf must have a demonstrable relationship to the management and operation of the franchised Bhc restaurant.