After opening a Bhc restaurant, can Bhc require the franchisee's personnel to attend training courses, seminars, or conferences?
Bhc Franchise · 2025 FDDAnswer from 2025 FDD Document
er Franchisee opens and begins operating the Franchised Business at the Franchised BHC Restaurant, Franchisor will provide Franchisee with telephone and e-mail assistance at Franchisee's request or otherwise as Franchisor deems necessary to instruct in all phases of the operation of the Franchised Business. Franchisor's representatives may visit Franchisee's Franchised BHC Restaurant from time to time, but the frequency and duration of any such visits by Franchisor's representatives is in Franchisor's sole discretion.
- (b) After Franchisee opens and begins operating the Franchised Business at the Franchised BHC Restaurant, and upon reasonable notice, Franchisor may require attendance of Franchisee's designated personnel at training courses, seminars, conferences, or other programs other than Initial Training or mandatory meetings that Franchisor deem to be relevant or appropriate to the operation of the Franchised Business. Franchisee specifically agrees that only persons trained by Franchisor or under Franchisor's supervision will have overall responsibility for the operation of the Franchised BHC Restaurant and Franchised Business, and that Franchisee will send its General Manager, Principal Equity Operators, and other manager-level employees to Franchisor for additional training if Franchisor requests this. Franchisee shall be responsible for all accommodation, transportation, meals, daily allowances, and other costs and expenses for the Franchisor's trainer(s) to train the Franchisee's personnel at Franchised BHC Restaurant or such other location as designated by Franchisor in connection with such additional trainings.
Source: Item 23 — Receipts (FDD pages 52–230)
What This Means (2025 FDD)
According to Bhc's 2025 Franchise Disclosure Document, after a franchisee begins operating their Bhc restaurant, Bhc has the right to mandate that designated personnel attend training courses, seminars, conferences, or other programs. This excludes the initial training or mandatory meetings. Bhc must provide reasonable notice for such required attendance.
This means that as a Bhc franchisee, you may be required to send your employees to additional training events after the restaurant opens. These events are deemed relevant or appropriate by Bhc for the operation of the franchised business. Bhc specifies that only individuals trained by them or under their supervision can hold overall responsibility for the restaurant's operation. Bhc can also request that the franchisee send their General Manager, Principal Equity Operators, and other manager-level employees for further training.
The franchisee is responsible for covering all costs associated with these post-opening training events, including accommodation, transportation, meals, daily allowances, and other expenses for Bhc's trainers to train the franchisee's personnel, whether at the restaurant or another designated location. Furthermore, anyone attending these events on behalf of the franchisee must have a demonstrable connection to the management and operation of the Bhc restaurant.
This requirement ensures that Bhc maintains consistent standards and operational practices across all franchise locations. However, it also represents a potentially significant ongoing cost for the franchisee, who must budget for these training expenses in addition to the initial investment and ongoing operational costs. Franchisees should inquire about the typical frequency, duration, and location of these post-opening training events to better estimate these costs.