After opening a Bhc restaurant, does Bhc provide ongoing assistance via telephone and email?
Bhc Franchise · 2025 FDDAnswer from 2025 FDD Document
6.2 Training and Assistance after Opening.
- (a) After Franchisee opens and begins operating the Franchised Business at the Franchised BHC Restaurant, Franchisor will provide Franchisee with telephone and e-mail assistance at Franchisee's request or otherwise as Franchisor deems necessary to instruct in all phases of the operation of the Franchised Business. Franchisor's representatives may visit Franchisee's Franchised BHC Restaurant from time to time, but the frequency and duration of any such visits by Franchisor's representatives is in Franchisor's sole discretion.
- (b) After Franchisee opens and begins operating the Franchised Business at the Franchised BHC Restaurant, and upon reasonable notice, Franchisor may require attendance of Franchisee's designated personnel at training courses, seminars, conferences, or other programs other than Initial Training or mandatory meetings that Franchisor deem to be relevant or appropriate to the operation of the Franchised Business. Franchisee specifically agrees that only persons trained by Franchisor or under Franchisor's supervision will have overall responsibility for the operation of the Franchised BHC Restaurant and Franchised Business, and that Franchisee will send its General Manager, Principal Equity Operators, and other manager-level employees to Franchisor for additional training if Franchisor requests this. Franchisee shall be responsible for all accommodation, transportation, meals, daily allowances, and other costs and expenses for the Franchisor's trainer(s) to train the Franchisee's personnel at Franchised BHC Restaurant or such other location as designated by Franchisor in connection with such additional trainings.
Source: Item 23 — Receipts (FDD pages 52–230)
What This Means (2025 FDD)
According to Bhc's 2025 Franchise Disclosure Document, after a franchisee opens their Bhc restaurant, Bhc will provide telephone and e-mail assistance. This assistance is available at the franchisee's request or when Bhc deems it necessary to provide instruction on all operational phases of the franchised business.
Additionally, Bhc representatives may visit the franchisee's restaurant periodically. However, the frequency and duration of these visits are at Bhc's sole discretion. This suggests that while ongoing support is provided, the level of in-person support may vary.
Bhc may also require the franchisee's designated personnel to attend additional training courses, seminars, conferences, or other programs deemed relevant to the operation of the franchised business. The franchisee is responsible for all costs associated with this additional training, including accommodation, transportation, and meals for their personnel and daily allowances for Bhc's trainers.