What methodology does Bhc prescribe in providing Bhc Products to customers?
Bhc Franchise · 2025 FDDAnswer from 2025 FDD Document
HC
Products may only be made through the authorized page on Franchisor's website. Master Franchisee must, and ensure the Subfranchisee, use the standard signs and formats that Franchisor prescribes in operating the BHC Restaurant and conducting the Franchised Business.
- (c) To protect and maintain the integrity, reputation and goodwill of the System and the Marks, Franchisor requires that Master Franchisee comply, and ensure that Subfranchisees comply, with the methodology Franchisor prescribes in providing BHC Products to customers. To enhance uniformity in the delivery of goods and services to retail customers by Franchisor's Master Franchisees and the strength of Franchisor's Marks in inter-brand competition, and subject to applicable federal and state antitrust laws, Franchisor may recommend retail prices for specific BHC Products and other products and services Franchisor authorize for sale at a BHC Restaurant. If Franchisor does so, Master Franchisee may not, and ensure that Subfranchisees do not, advertise or promote (whether by telephone, printed materials, or any other media, including social media) retail prices that are inconsistent with these recommended prices. Also, to the extent permitted by federal and state law applicable to the BHC Restaurant, Franchisor may designate maximum and minimum retail prices to be charged for BHC Products.
- (d) Master Franchised BHC Restaurant must be open on a full-time basis in accordance with the hours of operation as designated by Franchisor. The obligation to remain open will not apply if Master Franchisee experiences a Force Majeure.
Source: Item 23 — Receipts (FDD pages 52–230)
What This Means (2025 FDD)
According to Bhc's 2025 Franchise Disclosure Document, franchisees must adhere to the methodology that Bhc prescribes when providing Bhc Products to customers. This is to protect the integrity, reputation, and goodwill of the Bhc system and marks.
To maintain uniformity in the delivery of goods and services and strengthen Bhc's brand in inter-brand competition, Bhc may recommend retail prices for specific Bhc Products and other authorized products and services. Franchisees must use the standard signs and formats that Bhc prescribes in operating the franchised restaurant and conducting the franchised business.
Franchisees are required to operate their franchised business in strict accordance with the procedures outlined in the Operations Manual or as otherwise provided in writing by Bhc. Online ordering of Bhc Products must be done through the authorized page on Bhc's website. Franchisees must also diligently consider customer reviews and respond to any dissatisfaction with their services in a professional manner, cooperating with Bhc in any investigations of complaints.