After the Master Franchisee opens their Bhc restaurant, how will the Franchisor provide assistance?
Bhc Franchise · 2025 FDDAnswer from 2025 FDD Document
6.2 Training and Assistance after Opening.
- (a) After Master Franchisee opens and begins operating the Franchised Business at the Franchised BHC Restaurant, Franchisor will provide Master Franchisee with telephone and e-mail assistance at Master Franchisee's request or otherwise as Franchisor deems necessary to instruct in all phases of the operation of the Franchised Business. Franchisor's representatives may visit Master Franchised BHC Restaurant from time to time, but the frequency and duration of any such visits by Franchisor's representatives is in Franchisor's sole discretion.
- (b) After Master Franchisee opens and begins operating the Franchised Business at the Franchised BHC Restaurant, and upon reasonable notice, Franchisor may require attendance of Master Franchisee's designated personnel at training courses, seminars, conferences, or other programs other than Initial Training or mandatory meetings that Franchisor deem to be relevant or appropriate to the operation of the Franchised Business. Master Franchisee specifically agrees that only persons trained by Franchisor or under Franchisor's supervision will have overall responsibility for the operation of the BHC
Restaurant and Franchised Business, and that Master Franchisee will send its General Manager, Principal Equity Operators, and other manager-level employees to Franchisor for additional training if Franchisor requests this. Master Franchisee shall be responsible for all accommodation, transportation, meals, daily allowances, and other costs and expenses for the Franchisor's trainer(s) to train the Master Franchisee's personnel at BHC Restaurant or such other location as designated by Franchisor in connection with such additional trainings.
- (c) In addition to updates to the Operations Manual, Franchisor may provide Master Franchisee with additional materials relating to the Franchised Business. Franchisor may also from time to time make available to Master Franchisee for purchase other materials relevant to the BHC Restaurant, the Franchised Business, and the System.
- (d) All costs and expenses (including travel, hotel, and meal) of Master Franchisee's attendees at any post-opening training, additional training, conferences, or meetings will be Master Franchisee's sole responsibility. All persons attending post-opening training, conferences or meetings on Master Franchisee's behalf must have a demonstrable relationship to the management and operation of Master Franchised BHC Restaurant.
Source: Item 23 — Receipts (FDD pages 52–230)
What This Means (2025 FDD)
According to Bhc's 2025 Franchise Disclosure Document, after a Master Franchisee opens their Bhc restaurant, the franchisor will offer support through telephone and email assistance as deemed necessary to guide all operational phases of the franchised business. Additionally, representatives from Bhc may visit the Master Franchisee's restaurant periodically, although the frequency and duration of these visits are at Bhc's discretion.
Bhc may also require the Master Franchisee's personnel to attend further training courses, seminars, conferences, or other programs that Bhc considers relevant for the franchise's operation, beyond the initial training. It is mandatory that individuals with overall responsibility for the Bhc restaurant's operation are trained either by Bhc or under its supervision. The Master Franchisee is obligated to send their General Manager, Principal Equity Operators, and other managerial staff for additional training if Bhc requests it.
The Master Franchisee is responsible for covering all costs associated with these additional training sessions, including accommodation, transportation, meals, daily allowances, and other expenses for Bhc's trainers. Bhc may also provide additional materials related to the franchised business, including updates to the Operations Manual, and may offer other relevant materials for purchase. All costs associated with post-opening training, conferences, or meetings are the Master Franchisee's responsibility, and attendees must have a demonstrable connection to the management and operation of the Bhc restaurant.