What kind of transaction information can Bhc retrieve from the Computer System?
Bhc Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee must purchase, use, and maintain the computerized point of sale cash collection system and integrated business computer (including all related hardware and software) as specified in the Operations Manual or otherwise by Franchisor in writing for use at the Franchised BHC Restaurant (the "Computer System"). The Computer System must always be powered on and connected to a dedicated high-speed communications medium specified by Franchisor, capable of accessing the Internet for the purpose of implementing software, transmitting, and receiving data, accessing the Internet in the manner designated by Franchisor in the Operations Manual or otherwise in writing. Franchisee must obtain and maintain an annual maintenance agreement with the manufacturer or distributor of the Computer System. The Computer System must be electronically linked to Franchisor. Franchisor may electronically access the Computer System and any of Franchisee's Internet domain names or email addresses on a daily or other basis at such times and in such manner as determined by Franchisor, with or without notice, to retrieve such transaction information including sales, sales mix, usage, and other operations data as Franchisor deems appropriate.
Source: Item 23 — Receipts (FDD pages 52–230)
What This Means (2025 FDD)
According to Bhc's 2025 Franchise Disclosure Document, Bhc franchisees are required to purchase, use, and maintain a computerized point-of-sale system. This system must be electronically linked to Bhc, allowing Bhc to access it remotely.
Bhc can electronically access the Computer System to retrieve transaction information. This includes data related to sales, sales mix, usage, and other operational data that Bhc deems appropriate. Bhc can access this information on a daily or other basis, with or without notice to the franchisee, giving Bhc considerable oversight over the restaurant's operations.
Furthermore, all information on the Computer System, including customer data and contact information, is considered Bhc's property. Bhc can use this information in any way it sees fit, subject to privacy laws and policies, including marketing other products and services, even those not directly related to Bhc. This extensive access and data ownership are important considerations for prospective franchisees, as it defines the level of control Bhc has over operational data and customer information.