What are the key components of the 'System' that Bhc Master Franchisees must use?
Bhc Franchise · 2025 FDDAnswer from 2025 FDD Document
ing. To assist Franchisor in maintaining consumer brand recognition through advertising and an effective network of Master Franchisees, Master Franchisee specifically agrees it will not display the Marks except in the manner Franchisor authorizes.
8.4 Computer System.
(a) Master Franchisee must, and ensure Subfranchisees, purchase, use, and maintain the computerized point of sale cash collection system and integrated business computer (including all related hardware and software) as specified in the Operations Manual or otherwise by Franchisor in writing for use at the BHC Restaurant (the "Computer System"). The Computer System must always be powered on and connected to a dedicated high-speed communications medium specified by Franchisor, capable of accessing the Internet for the purpose of implementing software, transmitting, and receiving data, accessing the Internet in the manner designated by Franchisor in the Operations Manual or otherwise in writing. Master Franchisee must obtain and maintain an annual maintenance agreement with the manufacturer or distributor of the Computer System. The Computer System must be electronically linked to Franchisor. Franchisor may electronically access the Computer System and any of Master Franchisee's and Subfranchisees' Internet domain names or email addresses on a daily or other basis at such times and
in such manner as determined by Franchisor, with or without notice, to retrieve such transaction information including sales, sales mix, usage, and other operations data as Franchisor deems appropriate. Master Franchisee must ensure that only adequately trained employees and Subfranchisees conduct transactions using the Computer System. Within a reasonable time upon Franchisor's request, Master Franchisee must apply for, and ensure the Subfranchisees apply for, and maintain debit cards, credit cards or other non-cash systems existing or developed in the future to enable customers to purchase BHC Products via such procedure, as specified by Franchisor. Franchisor may require Master Franchisee to update, upgrade or replace the Computer System, including hardware or software, periodically upon written notice. The Computer System must also be configured and enabled to send daily and weekly sales reports to the email address provided by Franchisor.
- (b) Franchisor may designate the computer software to be used in the operation of the Computer System ("Designated Software").
Source: Item 23 — Receipts (FDD pages 52–230)
What This Means (2025 FDD)
According to Bhc's 2025 Franchise Disclosure Document, a key component of the system that Master Franchisees must use is a specific Computer System. The Master Franchisee is required to purchase, use, and maintain a computerized point of sale cash collection system and integrated business computer, including all related hardware and software, as specified in the Operations Manual or otherwise in writing by Bhc. This system is essential for operating a Bhc Restaurant.
The Computer System must always be powered on and connected to a dedicated high-speed communications medium specified by Bhc, with internet access for software implementation, data transmission, and designated internet usage. Master Franchisees must also maintain an annual maintenance agreement for the Computer System with its manufacturer or distributor. The system must be electronically linked to Bhc, allowing them to access it daily to retrieve transaction information, including sales, sales mix, usage, and other operations data.
Furthermore, Master Franchisees must ensure that only adequately trained employees and Subfranchisees conduct transactions using the Computer System. They must also apply for and maintain debit cards, credit cards, or other non-cash systems to enable customers to purchase Bhc Products. Bhc may require periodic updates, upgrades, or replacements of the Computer System, including hardware or software, upon written notice. The Computer System must also be configured to send daily and weekly sales reports to Bhc's designated email address. Master Franchisees must also comply with the methodology Bhc prescribes in providing Bhc Products to customers.