If Bhc requests additional training for the Master Franchisee's personnel, who is responsible for the costs and expenses of the Franchisor's trainer(s)?
Bhc Franchise · 2025 FDDAnswer from 2025 FDD Document
ration of the Franchised Business. Franchisor's representatives may visit Master Franchised BHC Restaurant from time to time, but the frequency and duration of any such visits by Franchisor's representatives is in Franchisor's sole discretion.
- (b) After Master Franchisee opens and begins operating the Franchised Business at the Franchised BHC Restaurant, and upon reasonable notice, Franchisor may require attendance of Master Franchisee's designated personnel at training courses, seminars, conferences, or other programs other than Initial Training or mandatory meetings that Franchisor deem to be relevant or appropriate to the operation of the Franchised Business. Master Franchisee specifically agrees that only persons trained by Franchisor or under Franchisor's supervision will have overall responsibility for the operation of the BHC
Restaurant and Franchised Business, and that Master Franchisee will send its General Manager, Principal Equity Operators, and other manager-level employees to Franchisor for additional training if Franchisor requests this. Master Franchisee shall be responsible for all accommodation, transportation, meals, daily allowances, and other costs and expenses for the Franchisor's trainer(s) to train the Master Franchisee's personnel at BHC Restaurant or such other location as designated by Franchisor in connection with such additional trainings.
- (c) In addition to updates to the Operations Manual, Franchisor may provide Master Franchisee with additional materials relating to the Franchised Business. Franchisor may also from time to time make available to Master Franchisee for purchase other materials relevant to the BHC Restaurant, the Franchised Business, and the System.
Source: Item 23 — Receipts (FDD pages 52–230)
What This Means (2025 FDD)
According to Bhc's 2025 Franchise Disclosure Document, the Master Franchisee is responsible for covering the costs and expenses associated with additional training of their personnel. Specifically, the Master Franchisee must cover all accommodation, transportation, meals, daily allowances, and other costs for Bhc's trainers when they train the Master Franchisee's personnel. This training can occur at a Bhc Restaurant or another location designated by Bhc.
This means that beyond the initial training, which has a fee of $8,000 for up to two people excluding travel, the Master Franchisee should budget for ongoing training expenses. Bhc may require the Master Franchisee's designated personnel, such as the General Manager, Principal Equity Operators, and other manager-level employees, to attend further training courses, seminars, or conferences. Bhc will provide reasonable notice for these required events.
This requirement ensures that the Master Franchisee's staff remains up-to-date with Bhc's operational standards and any changes to the system. It also reinforces Bhc's control over the quality and consistency of operations within the franchised business. The Master Franchisee must ensure that only individuals trained by Bhc or under its supervision have overall responsibility for the Bhc Restaurant and franchised business.
In addition to the Master Franchisee covering the costs for additional training, the Master Franchisee is also responsible for all costs and expenses (including travel, hotel, and meal) of Master Franchisee's attendees at any post-opening training, additional training, conferences, or meetings.