Must the General Manager of a Bhc Master Franchise Business complete a training program?
Bhc Franchise · 2025 FDDAnswer from 2025 FDD Document
uipment, materials, and supplies into compliance with the standards then applicable to new BHC franchises.
- (g) When Master Franchisee signs the Renewal Franchise Agreement, Master Franchisee must pay Franchisor a "Renewal Fee" of $40.000.00.
6. TRAINING AND ASSISTANCE
6.1 Initial Training.
- (a) It is critically important for Master Franchisee's General Manager and Principal Equity Operators to understand the Franchised Business and the System, and for Master Franchisee's General Manager and other key employees to have been trained how to operate the Franchised Business. Accordingly, Franchisor will provide to Master Franchisee's General Manager and at least one of Master Franchisee's Principal Equity Operators, an initial training program prior to the opening of the BHC Restaurant, which lasts for six (6) days (a number of days may vary depending on the Master Franchisee's experience and needs as determined by Franchisor in its sole discretion) ("Initial Training"), providing an orientation to the System and instructions on how to operate the Franchised Business. The fee for the Initial Training is $8,000 up to two (2) persons, excluding travel expenses ("Initial Training Fee"). Unless there are extenuating circumstances which, in Franchisor's reasonable determination, justify a delay (including Force Majeure), Master Franchisee's required trainees must attend the Initial Training offered by Franchisor. Master Franchisee may not open and operate Master Franchised BHC Restaurant until Master Franchisee's General Manager has satisfactorily completed Initial Training. Master Franchisee acknowledges and agrees only Franchisor may determine whether Master Franchisee's General Manager satisfactorily completes Initial Training.
- (b) The failure of Master Franchisee's General Manager to complete Initial Training to Franchisor's satisfaction will be grounds for termination of this Agreement; provided, however, before this Agreement is so terminated, Master Franchisee's General Manager who fails to successfully complete Initial Training will be offered the opportunity to retake Initial Training or Master Franchisee may send a replacement General Manager, approved by Franchisor, to the next available Initial Training program.
- (c) The Initial Training course will be structured to provide practical training in the implementation and operation of the Franchised Business and may include such topics as System procedures, standards, marketing and customer service techniques, reports, and equipment maintenance. Franchisor will determine the contents and manner of conducting the Initial Training.
- (d) The Master Franchisee is responsible for all transportation, daily allowances, and other costs and expenses for the Franchisor's trainer(s) to train the Master Franchisee's personnel at BHC Restaurant or such other location as designated by Franchisor.
6.2 Training and Assistance after Opening.
- (a) After Master Franchisee opens and begins operating the Franchised Business at the Franchised BHC Restaurant, Franchisor will provide Master Franchisee with telephone and e-mail assistance at Master Franchisee's request or otherwise as Franchisor deems necessary to instruct in all phases of the operation of the Franchised Business. Franchisor's representatives may visit Master Franchised BHC Restaurant from time to time, but the frequency and duration of any such visits by Franchisor's representatives is in Franchisor's sole discretion.
Source: Item 15 — Obligation to Participate in The Actual Operation of The Franchise Business (FDD pages 42–43)
What This Means (2025 FDD)
According to Bhc's 2025 Franchise Disclosure Document, the General Manager of a Master Franchise Business must satisfactorily complete the initial training program. The FDD states that it is critically important for the General Manager and Principal Equity Operators to understand the franchised business and system, and for the General Manager and other key employees to have been trained how to operate the franchised business.
Bhc provides an initial training program prior to the opening of the BHC Restaurant, which lasts for six days, although the number of days may vary depending on the Master Franchisee's experience and needs as determined by Bhc. This training provides an orientation to the system and instructions on how to operate the franchised business. The initial training fee is $8,000 for up to two persons, excluding travel expenses.
The Master Franchisee may not open and operate the Master Franchised BHC Restaurant until the General Manager has satisfactorily completed the initial training. Bhc alone determines whether the General Manager satisfactorily completes the initial training. Failure of the General Manager to complete the initial training to Bhc's satisfaction can be grounds for termination of the agreement. However, the General Manager will be offered the opportunity to retake the initial training, or the Master Franchisee may send a replacement General Manager, approved by Bhc, to the next available initial training program.
After opening, Bhc may require attendance of the Master Franchisee's designated personnel at training courses, seminars, conferences, or other programs other than initial training or mandatory meetings that Bhc deems relevant or appropriate to the operation of the franchised business. Only persons trained by Bhc or under Bhc's supervision will have overall responsibility for the operation of the BHC Restaurant and franchised business. The Master Franchisee agrees to send its General Manager, Principal Equity Operators, and other manager-level employees to Bhc for additional training if Bhc requests this, with the Master Franchisee responsible for all associated costs and expenses.