Are Bhc franchisees required to maintain a dedicated phone line and modem for the computer system?
Bhc Franchise · 2025 FDDAnswer from 2025 FDD Document
You also must, and ensure that your Affiliated Franchisee and Subfranchisees, maintain a phone line and a separate modem dedicated for the sole use of allowing our computer system to interface and communicate with your Computer System and you may need to, and ensure that your Affiliated Franchisee and Subfranchisees, purchase software designated by us for this to occur.
You also must, and ensure that your Affiliated Franchisee and Subfranchisees, have your BHC Restaurant connected to the Internet using a connection method we approve, currently DSL or Cable modem.
You must, and ensure that your Affiliated Franchisee and Subfranchisees, have a permanent Internet email account.
You understand that the data storage, phone line, modem, communication software, Internet access, Internet email account and all additional hardware and software needed to implement and maintain these services is at your, your Affiliate Franchisee's and you Subfranchisees' cost.
The Computer System will allow us to communicate with you, your Franchisee, and your Subfranchisees, and poll and review the results of the BHC Restaurants' operations, including without limitation, sales data, consumer trends, food and labor costs, and other financial information.
You must, and ensure that your Affiliated Franchisee and Subfranchisees, provide accurate, complete, and full disclosure of the books and accounts and give us direct access to any third parties through which revenue is generated, including but not limited to, Uber Eats, Postmates, Eat24, and Door Dash.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, And Training (FDD pages 29–38)
What This Means (2025 FDD)
According to Bhc's 2025 Franchise Disclosure Document, franchisees are required to maintain a dedicated phone line and modem for the computer system. Specifically, franchisees must ensure they maintain a phone line and a separate modem dedicated solely for the purpose of allowing Bhc's computer system to interface and communicate with the franchisee's computer system.
In addition to the dedicated phone line and modem, Bhc franchisees must also ensure their BHC Restaurant is connected to the Internet using a connection method approved by Bhc, which is currently DSL or Cable modem. Franchisees must also have a permanent Internet email account. The costs associated with the data storage, phone line, modem, communication software, Internet access, Internet email account, and all additional hardware and software needed to implement and maintain these services are the responsibility of the franchisee.
This computer system allows Bhc to communicate with its franchisees and subfranchisees, as well as to poll and review the results of the BHC Restaurants' operations. This includes access to sales data, consumer trends, food and labor costs, and other financial information. Franchisees must provide accurate, complete, and full disclosure of their books and accounts and give Bhc direct access to any third parties through which revenue is generated, such as Uber Eats, Postmates, Eat24, and Door Dash.