Who determines the contents and manner of conducting the Initial Training for Bhc?

According to Bhc's 2025 Franchise Disclosure Document, the franchisor determines the contents and manner of conducting the Initial Training. The Initial Training course is structured to provide practical training in the implementation and operation of the franchised business. The training may include topics such as system procedures, standards, marketing and customer service techniques, reports, and equipment maintenance.

Initial Training is very important for Bhc franchisees. The FDD states that it is critically important for the General Manager and Principal Equity Operators to understand the franchised business and the system, and for the General Manager and other key employees to have been trained how to operate the franchised business. The franchisee's General Manager and at least one of the franchisee's Principal Equity Operators will attend the initial training program prior to the opening of the Bhc restaurant. The initial training lasts for six days, but the number of days may vary depending on the franchisee's experience and needs, as determined by Bhc. The fee for the Initial Training is $8,000 for up to two people, excluding travel expenses.

The General Manager must satisfactorily complete Initial Training, and only Bhc may determine whether the General Manager has satisfactorily completed the training. Failure of the General Manager to complete Initial Training to Bhc's satisfaction can be grounds for termination of the Franchise Agreement. However, before termination, the General Manager will be offered the opportunity to retake the Initial Training, or the franchisee may send a replacement General Manager, approved by Bhc, to the next available Initial Training program.

Bhc also provides telephone and e-mail assistance after the franchisee opens and begins operating the franchised business. Bhc representatives may visit the franchised Bhc restaurant from time to time, but the frequency and duration of these visits is at Bhc's sole discretion. Bhc may also require attendance of the franchisee's designated personnel at training courses, seminars, conferences, or other programs other than Initial Training or mandatory meetings that Bhc deems relevant or appropriate to the operation of the franchised business.