For Bhc, what is the definition of 'normal business hours' for the General Manager?
Bhc Franchise · 2025 FDDAnswer from 2025 FDD Document
- (a) At all times, and subject to applicable state law and regulations, Franchisee must be, or employ, a General Manager who will devote his or her entire time during normal business hours, as defined in the Operations Manual, to the management, operation, and development of the Franchised Business.
The General Manager must ensure that Franchisee fulfils its obligations to Franchisee's customers in a timely and professional manner and he or she may not engage in any other business requiring his or her active participation during normal business hours.
At least one Principal Equity Operator, with or through the General Manager, must participate personally in the direct operation of the Franchised BHC Restaurant.
Source: Item 23 — Receipts (FDD pages 52–230)
What This Means (2025 FDD)
According to Bhc's 2025 Franchise Disclosure Document, the specific definition of 'normal business hours' for the General Manager is detailed in the Operations Manual. The General Manager is required to devote their entire time during these 'normal business hours' to the management, operation, and development of the Franchised Business. They must also ensure that the franchisee fulfills its obligations to customers in a timely and professional manner and cannot engage in any other business during these hours. At least one Principal Equity Operator, along with the General Manager, must participate personally in the direct operation of the BHC restaurant.
For a prospective Bhc franchisee, this means that the General Manager's role is critical and requires full-time attention during the defined business hours. The franchisee needs to ensure that the General Manager is fully dedicated to the Bhc business and not distracted by other ventures. The Operations Manual, which is referenced in the FDD, will provide the specific hours that the General Manager is expected to work.
It is important for potential franchisees to review the Operations Manual carefully to understand what Bhc considers 'normal business hours' to properly staff and manage the restaurant. This also ensures compliance with Bhc's operational requirements and maintains the quality and standards of the franchise. Prospective franchisees should discuss the typical operating hours and expectations for the General Manager with Bhc during their due diligence to fully understand the time commitment involved.