Can Bhc access the Computer System electronically, and if so, how often?
Bhc Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee must purchase, use, and maintain the computerized point of sale cash collection system and integrated business computer (including all related hardware and software) as specified in the Operations Manual or otherwise by Franchisor in writing for use at the Franchised BHC Restaurant (the "Computer System"). The Computer System must always be powered on and connected to a dedicated high-speed communications medium specified by Franchisor, capable of accessing the Internet for the purpose of implementing software, transmitting, and receiving data, accessing the Internet in the manner designated by Franchisor in the Operations Manual or otherwise in writing. Franchisee must obtain and maintain an annual maintenance agreement with the manufacturer or distributor of the Computer System. The Computer System must be electronically linked to Franchisor. Franchisor may electronically access the Computer System and any of Franchisee's Internet domain names or email addresses on a daily or other basis at such times and in such manner as determined by Franchisor, with or without notice, to retrieve such transaction information including sales, sales mix, usage, and other operations data as Franchisor deems appropriate. Franchisee must ensure that only adequately trained employees conduct transactions using the Computer System. Within a reasonable time upon Franchisor's request, Franchisee must apply for and maintain debit cards, credit cards or other non-cash systems existing or developed in the future to enable customers to purchase BHC Products via such procedure, as specified by Franchisor. Franchisor may require Franchisee to update, upgrade or replace the Computer System, including hardware or software, periodically upon written notice. The Computer System must also be configured and enabled to send daily and weekly sales reports to the email address provided by Franchisor.
Source: Item 23 — Receipts (FDD pages 52–230)
What This Means (2025 FDD)
According to Bhc's 2025 Franchise Disclosure Document, Bhc may electronically access the Computer System used at the franchised restaurant. Bhc can access the system and any of the franchisee's Internet domain names or email addresses on a daily or other basis. The specific timing and manner of access will be determined by Bhc, with or without notice to the franchisee.
This access allows Bhc to retrieve transaction information, including sales data, sales mix, usage statistics, and other operational data that Bhc deems appropriate. The Computer System must always be powered on and connected to a dedicated high-speed internet connection. This connection is required for implementing software, transmitting and receiving data, and accessing the Internet as directed by Bhc.
As a franchisee, it is important to ensure that the computer system is always active and properly maintained to allow Bhc access. Franchisees must also provide Bhc with all necessary passwords, access keys, and other security measures to facilitate this access. All data within the Computer System, including customer information, is considered Bhc's property, and Bhc can use this information as they see fit, subject to privacy laws and policies.