Who is required to personally participate in the informal dispute resolution conference for Bft?
Bft Franchise · 2025 FDDAnswer from 2025 FDD Document
Within thirty (30) days after delivery of such claim or dispute, the Parties will use good faith efforts to discuss and resolve the claim or dispute informally for a reasonable period which shall be no more than sixty (60) days unless mutually extended by the Parties.
The Parties must personally participate in the informal dispute resolution conference.
Source: Item 23 — RECEIPTS (FDD pages 79–265)
What This Means (2025 FDD)
According to Bft's 2025 Franchise Disclosure Document, in the event of a claim or dispute, both parties involved are required to personally participate in an informal dispute resolution conference. This conference is intended to facilitate good faith discussions and efforts to resolve the issue within a reasonable period, typically no more than 60 days, unless both parties agree to extend it.
This requirement means that both Bft and the franchisee (or their representatives) must be actively involved in the dispute resolution process. This personal participation underscores the importance of direct communication and collaboration in attempting to resolve conflicts before resorting to more formal and costly methods like mediation or arbitration.
For a prospective Bft franchisee, this implies a commitment to engage directly with Bft in resolving any disputes that may arise. It also suggests that Bft values open communication and problem-solving as a first step in addressing disagreements. Franchisees should be prepared to allocate time and resources to participate in these informal discussions, with the goal of finding mutually agreeable solutions.