What personnel must be in attendance at the Bft studio during Discretionary On-Site Assistance?
Bft Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee agrees to staff the Studio at all times with a sufficient number of qualified, competent personnel who have been trained in accordance with this Agreement and the System Standards. Franchisee, not Franchisor, shall be considered the employer of all employees and the principal of all independent contractors of the Studio. It is the sole responsibility of Franchisee to hire, discipline, discharge and establish wages, hours, benefits, employment policies and other terms and conditions of employment for its employees and independent contractors. Franchisee is solely responsible for obtaining its own independent legal advice regarding the employment of employees and retention of independent contractors, and for complying with any and all Applicable Laws pertaining thereto. Franchisor shall have no responsibility for the terms and conditions of Franchisee's relationship with Franchisee's employees and/or independent contractors. Franchisee shall engage in no discriminatory employment practices and shall in every way comply with all Applicable Laws, including all wage-hour, civil rights, immigration, employee safety and related employment and payroll related laws. Franchisee shall make all necessary filings with, and pay all taxes and fees due to, the Internal Revenue Service and all other federal, state and local governmental agencies or entities to which filings and payments are required.
Source: Item 23 — RECEIPTS (FDD pages 79–265)
What This Means (2025 FDD)
Based on the 2025 FDD, Bft franchisees must ensure their studios are staffed with a sufficient number of qualified and competent personnel who have been trained according to the franchise agreement and System Standards. These personnel should exhibit traits of enthusiasm, cleanliness, neatness, friendliness, honesty, and loyalty to promote customer satisfaction and the goodwill of the Bft system.
Franchisees are responsible for all employment-related matters, including hiring, disciplining, discharging, and establishing wages, hours, benefits, and employment policies for their employees and independent contractors. Bft has no responsibility for the terms and conditions of the franchisee's relationship with their personnel. Franchisees must comply with all applicable laws, including wage-hour, civil rights, immigration, and employee safety laws, and make all necessary filings and tax payments.
Bft may offer additional or refresher training to the franchisee, either at a designated training facility or on-site at the franchisee's studio. However, Bft reserves the right to charge a training fee based on the number of days of training provided at the franchisee's request. If Bft determines that the franchisee is not operating the studio in accordance with the agreement or the Learning Management System, Bft may require the franchisee, their Designated Manager (if applicable), and/or certain Authorized Instructors to attend remedial training.
The FDD does not specify which personnel must be in attendance at the Bft studio during discretionary on-site assistance. A prospective franchisee should clarify with Bft which specific roles or personnel are required to be present during such assistance to ensure compliance and effective support.