How many hours of classroom training are dedicated to Member Onboarding & Retention in the Bft initial training program?
Bft Franchise · 2025 FDDAnswer from 2025 FDD Document
sing Requirement and is not subject to the Marketing Expenditure Cap.
E. Training
Initial Training Program for Owner/Operator and/or Designated Manager
Prior to your Studio's Soft Opening, you must ensure that: (i) you (or, if you are an entity, your Operating Principal) completes our Owner/Operator Training Module to our satisfaction; and (ii) your Designated Manager (if appointed) attends and completes the Designated Manager Training Program to our satisfaction. While there is no specific deadline by which the training above must be completed, you (or, if you are an entity, your Operating Principal) and your Designated Manager (if appointed) must complete all of the training obligations prior to your Studio's Soft Opening. Training classes are not held on a regular schedule. We will schedule the program based on your and our availability and the projected opening date for your Studio. If you are purchasing an existing Studio, all required training must be completed prior to your takeover of the operations of the Studio.
In the event you are the owner of multiple Studios or otherwise wish to appoint a third-party individual to manage the day-to-day operations of your Studio, then that individual (a "Designated Manager") must (a) attend and complete at least the Designated Manager Training Module (and, if he/she wishes to provide the Approved Services, the Pre-Opening Instructor Training described below in this Item) to our satisfaction, and (b) otherwise be approved by us, before assuming any management responsibility at your Studio (Franchise Agreement, Sections 5.5 and 6.2).
We do not charge a tuition or training fee for you or your designated trainees (you or your Operating Principal and Designated Manager (if appropriate)) to attend the Initial Training Program, provided these individuals attend the Initial Training Program at the same time and otherwise complete such training prior to your Studio's Soft Opening. You will be responsible for the costs and expenses associated with these individuals attending our Initial Training Program (Franchise Agreement, Section 5.5). The Initial Training Program uses the Learning Management System and other written materials as training materials.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 37–50)
What This Means (2025 FDD)
Based on the 2025 Bft Franchise Disclosure Document, the document does not specify the exact number of hours dedicated to Member Onboarding & Retention within the initial training program. However, the FDD does mention the Initial Training Program for Owner/Operator and/or Designated Manager, as well as Pre-Opening Instructor Training.
The Initial Training Program is mandatory for the owner/operator or the Operating Principal and the Designated Manager (if applicable). The Pre-Opening Instructor Training is required for individuals who will provide approved services at the studio and includes approximately 17 hours of online instruction and 16 hours of in-studio training, totaling 33 hours. An additional 8 hours are required for Head Coaches.
To get a clear understanding of the time allocated to Member Onboarding & Retention, a prospective Bft franchisee should ask the franchisor directly for a detailed breakdown of the Initial Training Program's curriculum and the specific hours dedicated to this topic.