If Bft requires a franchisee to use a branded email address, what obligations does the franchisee have?
Bft Franchise · 2025 FDDAnswer from 2025 FDD Document
- 6.9 Branded Emails. Franchisor reserves the right to require Franchisee to use an email address associated with Franchisor's registered domain name in connection with the operation of the Studio. If Franchisor requires Franchisee to obtain and use such an email address, Franchisee must do so according to System Standards. Franchisee acknowledges and agrees that Franchisor will have unrestricted access to all such email accounts and all document, data, materials, and messages shared from or by such accounts. Franchisor may deactivate any such account or limit Franchisee's or its users' access to it at any time. Franchisee acknowledges and agrees that it will use such email address only in connection with the operation of the Studio and in compliance with all Applicable Laws. Franchisee agrees to indemnify Franchisor and its affiliates for claims arising from Franchisee's unlawful use of such email address.
Source: Item 23 — RECEIPTS (FDD pages 79–265)
What This Means (2025 FDD)
According to Bft's 2025 Franchise Disclosure Document, Bft reserves the right to mandate that franchisees use an email address associated with Bft's registered domain name for studio operations. If Bft exercises this right, the franchisee must comply with System Standards in obtaining and using the email address.
Bft retains unrestricted access to all such email accounts, including all documents, data, materials, and messages shared through them. Bft can deactivate these accounts or limit the franchisee's or its users' access at any time. The franchisee must use the email address solely for operating the Bft studio and in compliance with all applicable laws.
The franchisee agrees to indemnify Bft and its affiliates for any claims arising from the franchisee's unlawful use of the branded email address. This means the franchisee is responsible for protecting Bft from any legal or financial repercussions resulting from misuse of the email account.