Where can complaints concerning the content of the Bft website be directed in California?
Bft Franchise · 2025 FDDAnswer from 2025 FDD Document
OUR WEBSITE, https://www.xponential.com/franchising, HAS NOT BEEN REVIEWED OR APPROVED BY THE CALIFORNIA DEPARTMENT OF FINANCIAL PROTECTION & INNOVATION. ANY COMPLAINTS CONCERNING THE CONTENT OF THE WEBSITE MAY BE DIRECTED TO THE CALIFORNIA DEPARTMENT OF FINANCIAL PROTECTION & INNOVATION AT www.dfpi.ca.gov.
Source: Item 17 — RENEWAL, TERMINATION, TRANSFER AND DISPUTE RESOLUTION (FDD pages 57–66)
What This Means (2025 FDD)
According to Bft's 2025 Franchise Disclosure Document, complaints regarding the content of Bft's website can be directed to the California Department of Financial Protection & Innovation. The FDD specifies that Bft's website, which is listed as https://www.xponential.com/franchising, has not been reviewed or approved by the California Department of Financial Protection & Innovation.
For prospective Bft franchisees in California, this means that the state regulatory body is not endorsing the claims or information presented on the website. Therefore, franchisees should conduct their own due diligence and not solely rely on the website's content when making investment decisions.
The FDD provides a specific web address, www.dfpi.ca.gov, where complaints can be filed with the California Department of Financial Protection & Innovation. This ensures that there is a clear channel for addressing any concerns about the website's content, offering a level of protection and recourse for potential franchisees in California.