Who is responsible for purchasing and maintaining required communication and internet services, including a high-speed internet connection, for a Beverly Anns Cookie franchise?
Beverly_Anns_Cookie Franchise · 2025 FDDAnswer from 2025 FDD Document
nformation (defined below).
While the Brand Manual is intended to protect our reputation and goodwill of the Marks, you will be responsible for the day-to-day operation of your Franchised Business and the Brand Manual is not designed to control the day-to-day operation of the Franchised Business.
General Guidance
We will, upon reasonable request, provide advice or guidance regarding your Franchised Business's operation based on reports or inspections or communications with you. We will provide reasonable marketing consulting, guidance and support throughout the Term we deem appropriate. Any advice will be given during our regular business hours and via written materials, electronic media, telephone or other methods, in our discretion.
We maintain a staff to manage and operate the Beverly Ann's Cookie Truck System and our staff members can change as employees come and go. We cannot guarantee the continued participation by or employment of any of our shareholders, directors, officers, employees or staff
Source: Item 23 — RECEIPTS (FDD pages 57–235)
What This Means (2025 FDD)
Based on the 2025 Franchise Disclosure Document, Beverly Anns Cookie franchisees are responsible for obtaining a Beverly Ann's Cookie email address from the franchisor. The franchisee must pay the then-current fee for each email address. Currently, this fee is $216 per year, or $18 per month, due at the same time as the royalty payment. However, Beverly Anns Cookie reserves the right to increase this fee with a 30-day written notice.
Beverly Anns Cookie will maintain a website for franchised businesses that will include information about the franchisee's business as they deem appropriate. Beverly Anns Cookie may modify the content of or discontinue the system website at any time at their sole discretion. Franchisees are only required to be referenced on the system website while they are in full compliance with the Franchise Agreement and all system standards.
While the FDD states that franchisees must obtain at least one email address from Beverly Anns Cookie and pay the associated fees, the document does not explicitly state who is responsible for purchasing and maintaining other communication and internet services, including a high-speed internet connection. A prospective franchisee should clarify with the franchisor who is responsible for these services.