Can Beverly Anns Cookie contact a franchisee's customers, and if so, for what purpose?
Beverly_Anns_Cookie Franchise · 2025 FDDAnswer from 2025 FDD Document
We may contact customers of your Franchised Business and offer such customers continued rights to use one or more Beverly Ann's Cookie Truck franchises on such terms and conditions we deem appropriate,
which in no event will include assumption of any then-existing liability arising or relating to those customers or act or failure to act by you or your Franchised Business.
Source: Item 23 — RECEIPTS (FDD pages 57–235)
What This Means (2025 FDD)
According to Beverly Anns Cookie's 2025 Franchise Disclosure Document, Beverly Ann's Cookie has the right to contact a franchisee's customers. Specifically, Beverly Ann's Cookie may offer these customers continued rights to use one or more Beverly Ann's Cookie franchises.
This clause in the franchise agreement allows Beverly Ann's Cookie to maintain relationships with customers of a franchise, even if that franchise's agreement is terminated, expires, or is transferred. This ensures that Beverly Ann's Cookie can continue to serve those customers and offer them the opportunity to continue using Beverly Ann's Cookie franchises.
However, Beverly Ann's Cookie will not assume any existing liabilities related to those customers or any actions or failures to act by the franchisee's business. This protects Beverly Ann's Cookie from being held responsible for any issues arising from the franchisee's operation of the business. This is a fairly standard practice in franchising, allowing the franchisor to maintain brand consistency and customer relationships while avoiding legal liabilities tied to individual franchisees.