Does the Bevaris Alliance guest relations training include both classroom and 'on-the-job' components?
Bevaris_Alliance Franchise · 2024 FDDAnswer from 2024 FDD Document
| Subject | Hours of Classroom Training | Hours of “On-The Job” Training | Location |
|---|---|---|---|
| Orientation | 2 | 0 | Corporate office. |
| Guest Relations | 3 | 3 | Corporate office and school location. |
| Product Orientation | 3 | 3 | Corporate office and school location. |
| Safety/Procedure Sanitation | 2 | 2 | Corporate office and school location. |
| Back Operations | 3 | 3 | Corporate office and school location. |
| Front Operations | 3 | 3 | Corporate office and school location. |
| Supervision/Administration | 2 | 2 | Corporate office and school location. |
| Advertising/Marketing/Media | 4 | 0 | Corporate office. |
| E Learning Courses | 4 | 0 | Corporate office. |
| Onsite Training | 0 | 24 | School location. |
| TOTAL HOURS | 26 | 40 | 66 |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 13–14)
What This Means (2024 FDD)
According to Bevaris Alliance's 2024 Franchise Disclosure Document, the guest relations training includes both classroom and 'on-the-job' components. The training program for Bevaris Alliance franchisees includes a variety of subjects with both classroom and 'on-the-job' training.
The guest relations training consists of 3 hours of classroom training and 3 hours of 'on-the-job' training. The classroom training takes place at the corporate office, while the 'on-the-job' training is conducted at a school location.
This combined approach to training suggests that Bevaris Alliance places importance on both theoretical knowledge and practical application. Franchisees will learn the principles of guest relations in a classroom setting and then apply those principles in a real-world environment. This blended learning style can help franchisees develop a comprehensive understanding of guest relations and improve their ability to interact with customers effectively.