Does Better Homes And Gardens Real Estate provide continuing assistance, and if so, how?
Better_Homes_And_Gardens_Real_Estate Franchise · 2025 FDDAnswer from 2025 FDD Document
10.0 MANAGEMENT AND GOODWILL:
- 10.1 Management. You and your Owners will actively manage and supervise the Business's operation in a competent and professional manner and as set forth herein. Any education, support, advice or resources we or our Related Parties provide to you in connection with the Business is solely for the purpose of protecting the Marks and goodwill associated with the System and assisting you in the operation of the Business, and not for the purpose of controlling or in any way exercising or exerting control over your decisions or the day-to-day operation of the Business.
- 10.2 P&P Manual. You will be provided with access to the P&P Manual on our intranet site (and/or any successor internet portal and/or application). The P&P Manual contains various suggestions as well as certain mandatory specifications, standards and operating procedures that we have developed as part of the System. You acknowledge that the mandatory provisions of the P&P Manual are designed to protect our standards and systems, our Marks and the goodwill associated with the System, and not to control the day-to-day operation of the Business. You must comply with mandatory provisions in the P&P Manual and ensure compliance with such mandatory provisions by your brokers, independent sales associates, employees, Responsible Broker and Related Parties for the protection of the Better Homes and Gardens Real Estate® brand and System.
We reserve the right to make reasonable changes in the P&P Manual that we determine are appropriate in our Reasonable Business Judgment for the continued success and development of the System and its franchisees. We may also modify the P&P Manual at any time to reflect changes in the System and will reflect those in the P&P Manual located on the intranet site. At your own expense, at the applicable then-current fees and costs, you must adopt on a timely basis (but no later than ninety (90) days after notice) any such modifications. If there is any conflict, discrepancy or ambiguity between the terms of this Agreement and the P&P Manual, the terms of this Agreement will control. If a dispute arises over the P&P Manual contents, the master copy that we maintain on our intranet site, will control.
Source: Item 22 — CONTRACTS (FDD page 76)
What This Means (2025 FDD)
According to the 2025 Better Homes And Gardens Real Estate Franchise Disclosure Document, the company offers ongoing support to franchisees through various means. This includes providing access to a P&P (Policies and Procedures) Manual on their intranet site, which contains suggestions, mandatory specifications, standards, and operating procedures developed as part of the Better Homes And Gardens Real Estate system.
The P&P Manual's mandatory provisions are designed to protect the standards, systems, marks, and goodwill associated with the Better Homes And Gardens Real Estate brand. Franchisees are required to comply with these mandatory provisions and ensure that their brokers, independent sales associates, employees, and related parties also adhere to them. Better Homes And Gardens Real Estate retains the right to make reasonable changes to the P&P Manual to ensure the continued success and development of the system and its franchisees.
Any education, support, advice, or resources that Better Homes And Gardens Real Estate or its related parties provide are intended to protect the brand and assist in the business's operation, rather than to control the franchisee's decisions or day-to-day operations. Franchisees are responsible for actively managing and supervising their business in a competent and professional manner. This ongoing support aims to maintain the integrity of the Better Homes And Gardens Real Estate system and brand while allowing franchisees to manage their individual businesses effectively.