Under what conditions might Better Blend charge a fee for support provided to a franchisee?
Better_Blend Franchise · 2024 FDDAnswer from 2024 FDD Document
e responsibility. (Section 7.5)
- C. Improving and developing your business; resolving operating problems you encounter. If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in response to your request, we may charge a fee (currently $600 per day) plus any out-of-pocket expenses (such as travel, lodging, and meals for our employees providin
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 21–27)
What This Means (2024 FDD)
According to Better Blend's 2024 Franchise Disclosure Document, Better Blend may charge a franchisee for support under specific circumstances. While Better Blend will provide advice via telephone or electronic communication for improving the business and resolving operational issues, they may charge a fee if in-person support is requested and provided.
Specifically, Better Blend may charge $600 per day for in-person support, along with reimbursement for any out-of-pocket expenses incurred by Better Blend employees, such as travel, lodging, and meals. This fee structure applies when the franchisee requests on-site assistance and Better Blend deems it reasonable to provide such support.
This means that franchisees should initially attempt to resolve issues through remote communication channels to avoid incurring additional costs. If on-site support is deemed necessary, the franchisee should be prepared to pay the daily fee plus associated expenses. This is a fairly standard practice in franchising, as it allows the franchisor to recoup costs associated with providing intensive, hands-on assistance while encouraging franchisees to leverage available resources and support before requesting in-person visits.