Is Better Blend required to resolve all operating problems encountered by a franchisee?
Better_Blend Franchise · 2024 FDDAnswer from 2024 FDD Document
e responsibility. (Section 7.5)
- C. Improving and developing your business; resolving operating problems you encounter. If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in response to your request, we may charge a fee (currently $600 per day) plus any out-of-pocket expenses (such as travel, lodging, and meals for our employees providin
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 21–27)
What This Means (2024 FDD)
According to Better Blend's 2024 Franchise Disclosure Document, Better Blend is not obligated to resolve all operating problems encountered by a franchisee. However, if a franchisee requests assistance, Better Blend will provide advice via telephone or electronic communication regarding improving and developing the business, and resolving operating problems, to the extent that Better Blend deems reasonable.
If the franchisee requests in-person support, Better Blend may provide it, but the franchisee will be charged a fee of $600 per day, plus any out-of-pocket expenses such as travel, lodging, and meals for Better Blend's employees providing the on-site support. This means that while Better Blend offers support, it is not obligated to do so and may charge significant fees for on-site assistance.
This arrangement is fairly typical in franchising, where franchisors offer support but often charge for extensive on-site help. Prospective franchisees should consider this when budgeting and planning for potential operational challenges. It is important to have a solid understanding of the business and to develop strong problem-solving skills to minimize reliance on the franchisor's paid support.