If Better Blend provides in-person support, can they charge a fee?
Better_Blend Franchise · 2024 FDDAnswer from 2024 FDD Document
e responsibility. (Section 7.5)
- C. Improving and developing your business; resolving operating problems you encounter. If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in response to your request, we may charge a fee (currently $600 per day) plus any out-of-pocket expenses (such as travel, lodging, and meals for our employees providin
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 21–27)
What This Means (2024 FDD)
According to Better Blend's 2024 Franchise Disclosure Document, Better Blend may charge franchisees a fee if they provide in-person support in response to a franchisee's request for assistance with improving and developing their business or resolving operating problems. This support is offered to the extent that Better Blend deems reasonable.
The fee for in-person support is currently $600 per day, in addition to any out-of-pocket expenses incurred by Better Blend's employees, such as travel, lodging, and meals, while providing the on-site support. This means that if a franchisee requires on-site assistance from Better Blend, they should be prepared to cover not only the daily fee but also all associated travel and accommodation costs for the Better Blend personnel.
This fee structure is fairly standard in the franchise industry, as it allows the franchisor to recoup costs associated with providing specialized, on-site support while also ensuring that franchisees only request such support when truly necessary. Franchisees should factor these potential costs into their operating budget and consider whether they can resolve issues independently before requesting in-person assistance from Better Blend.