If Better Blend conducts an inspection due to a customer complaint, can the franchisee be charged?

According to Better Blend's 2024 Franchise Disclosure Document, franchisees may be charged for inspections under specific circumstances. If Better Blend conducts an inspection due to a governmental report, customer complaint, other customer feedback, or a default or non-compliance with any System Standard, the franchisee may be charged. This also includes following up on a previous failed inspection.

Better Blend can charge the franchisee for all out-of-pocket expenses related to the inspection, in addition to their then-current inspection fee. This means that franchisees could incur significant costs if their location is subject to such an inspection. It is important for franchisees to maintain high standards of operation and compliance to avoid these charges.

This policy incentivizes franchisees to address customer complaints and maintain compliance with Better Blend's standards. Franchisees should ensure they understand and adhere to all System Standards to minimize the risk of triggering a chargeable inspection. Proactive management and attention to customer feedback can help avoid these additional expenses.