Does Better Blend guarantee in-person support if a franchisee requests assistance?
Better_Blend Franchise · 2024 FDDAnswer from 2024 FDD Document
e responsibility. (Section 7.5)
- C. Improving and developing your business; resolving operating problems you encounter. If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in response to your request, we may charge a fee (currently $600 per day) plus any out-of-pocket expenses (such as travel, lodging, and meals for our employees providin
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 21–27)
What This Means (2024 FDD)
According to Better Blend's 2024 Franchise Disclosure Document, Better Blend will provide advice to franchisees by telephone or electronic communication regarding improving and developing their business and resolving operating problems to the extent that Better Blend deems reasonable. However, Better Blend does not guarantee in-person support.
If a Better Blend franchisee requests in-person support and Better Blend provides it, Better Blend may charge a fee of $600 per day, plus any out-of-pocket expenses. These expenses include travel, lodging, and meals for Better Blend's employees providing the on-site support.
This policy is typical in the franchise industry, where franchisors often provide remote support as a standard service but charge extra for on-site assistance to cover the associated costs.