What is the Better Blend franchisee required to do with Innovations?
Better_Blend Franchise · 2024 FDDAnswer from 2024 FDD Document
- 7.11 Gift Cards, Loyalty Programs, and Incentive Programs. At its own expense, Franchisee shall sell or otherwise issue gift cards, certificates, or other pre-paid systems, and participate in any customer loyalty programs, membership/subscription programs, or customer incentive programs, designated by BBF, in the manner specified by BBF in the Manual or otherwise in writing.
Franchisee shall honor all valid gift cards and other pre-paid systems, regardless of whether issued by Franchisee or another Better Blend business.
If Franchisee honors a gift card or other pre-paid system sold by another location, or vice versa, BBF and Franchisee will cooperate so that the cash received is fairly allocated to the location where that gift card or other pre-paid system is redeemed (subject to fees and charges).
Franchisee shall comply with all procedures and specifications of BBF related to gift cards, certificates, and other pre-paid systems, or related to customer loyalty, membership/subscription, or customer incentive programs.
Source: Item 22 — CONTRACTS (FDD page 43)
What This Means (2024 FDD)
Based on the 2024 Franchise Disclosure Document, Better Blend franchisees are required to participate in any customer loyalty programs, membership/subscription programs, or customer incentive programs designated by Better Blend. The franchisee must issue gift cards, certificates, or other pre-paid systems as designated by Better Blend, at the franchisee's own expense.
Better Blend franchisees must honor all valid gift cards and other pre-paid systems, even those issued by other Better Blend businesses. Better Blend and the franchisee will cooperate to ensure that cash received is fairly allocated to the location where the gift card or pre-paid system is redeemed, subject to fees and charges, regardless of which location sold the gift card initially.
Better Blend franchisees must comply with all procedures and specifications related to gift cards, certificates, pre-paid systems, and customer loyalty, membership/subscription, or customer incentive programs. This ensures consistency across the Better Blend system and helps maintain brand standards for all customers.