What efforts must the Better Blend Franchisee use to resolve customer complaints?
Better_Blend Franchise · 2024 FDDAnswer from 2024 FDD Document
BBF shall share with Franchisee the results of these programs, as they pertain to the Business.
Franchisee must meet or exceed any minimum score requirements set by BBF for such programs.
BBF may set minimum scores that Franchisee must receive from the public on internet review sites (such as Yelp or Google).
Source: Item 22 — CONTRACTS (FDD page 43)
What This Means (2024 FDD)
Based on the 2024 Franchise Disclosure Document, Better Blend franchisees are expected to meet or exceed any minimum score requirements set by Better Blend for customer review programs. Better Blend may establish minimum scores that franchisees must receive from the public on internet review sites like Yelp or Google.
Better Blend shares the results of these programs with the franchisee, as they pertain to the franchisee's specific business. This allows the franchisee to understand areas where they may need to improve customer satisfaction and address any negative feedback received through online reviews.
By setting minimum score requirements and sharing program results, Better Blend aims to ensure that franchisees maintain a consistent level of customer service and address any complaints or negative feedback in a timely and effective manner. This helps to protect the Better Blend brand and maintain customer loyalty across all franchise locations.